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It’s here now – Future CX Outlook Report
The most comprehensive package of practical data and a vast future outlook on where the CX market is going and how top companies are putting their customers at the heart of their strategy in the future.
What is the CX world talking about?
Virtual fireside chat: How to Build a Successful B2B CX Program?
Join this webinar to learn Air France's best practices on how to build a B2B customer experience program that can take your business to the next level. Date: Wednesday, May 10 Time: 9 AM BST (UTC +1) / 11 AM EEST (UTC +3) Running time: 60 min >> Enjoy...
Free Webinar: Why Your Journey Map is Likely a Dead-End (and How to Fix It)
Join this webinar to acquire a fresh approach and useful tools for capturing customer feedback and utilizing the Voice of Customer (VoC). Date: Tuesday, April 25Time: 11 AM BST (UTC +1) / 1 PM EEST (UTC +3) Running time: 45 min >> Enjoy your free recording...
Free Webinar: Expert Tips for Using Customer Emotion Data in Improving Business Results
Join this webinar to learn practical examples of how to measure customer emotion and how to use customer emotion data in improving business results. Date: Wednesday, March 1Time: 9 AM EST (UTC -5)/, 4 PM EET (UTC +2) Running time: 60 min >> Enjoy...
Virtual fireside chat: How Marketing Teams Should Think About CX
Join this webinar with Uber and CXforum to learn how to provide the best experiences across the entire customer journey Date: Thursday, January 26Time: 9 AM EST (UTC -5)/, 4 PM EET (UTC +2) Running time: 60 min >> Enjoy your free recording here...
Free Webinar: Predictive CX Analytics: Why You Need It Now
Join this webinar to learn how you can use Predictive CX Analytics to drive your business growth. Date: Wednesday, December 14Time: 2 PM GMT (UTC +0)/, 4 PM EET (UTC +2) Running time: 45 min >> Enjoy your free recording here If your CFO’s...
Free Webinar: Turning One-Time Buyers Into Loyal Customers
Black Friday is known for one-time purchases. Join this webinar to learn how to turn your one-time buyers into loyal customers! Date: Wednesday, October 5Time: 1 PM BST (UTC +1)/, 3 PM EEST (UTC +3) Running time: 45 min >> Enjoy your free...
Free eBook: Emotional Value Index (EVI®) – The Next Big Thing in CX Since the NPS
We know CX matters when it comes to sales. Today, a whopping 46% of consumers say that customer experience is the main driver of the purchase decision whereas pricing is only 20%. But what is the main driver of customer experience? Emotions. Emotions are the key...
Free Webinar: How to Ensure the Needed CX Readiness of Your Organization
Join this webinar to find out how your organization can push the CX program through and how to tackle all the problems throughout the journey. Date: Wednesday, August 31Time: 9 AM EST (UTC -4)/4 PM EEST (UTC +3)Running time: 45 min >> Enjoy your...
Increase Empathy to Feedback Processes with User Research
According to Stickdorn, Lawrence, Hormess, and Schneider (2018) customer journey maps should always be based on the actual research and user insights so that empathy towards customers could be increased, and their credibility improved. That way, it would be possible...
Why did we start CXforum?
We believe that people deserve to be happy and deserve to have better experiences. And our way to make that happen is to educate customer experience professionals globally. To do this, we have brought together the greatest minds in CX, the highest value network, and the latest knowledge.
89%
Of companies compete primarily on the basics of customer experience.
80%
Of executives believe they offer an exceptional customer experience.
8%
Of people agree that they have received a memorable and exceptional customer experience.
The biggest digital community of CX professionals
We believe that everyone deserves to be happy and receive better customer experiences.
That is the reason why we created a center of excellence and global knowledge base around “The entire journey”. This means that we had to create the largest global community of customer experience and employee experience professionals.
Technology has changed the world so that 89% of companies compete purely on the basis of CX. More surprisingly, only 10% of companies invest enough in their customer experiences to make a meaningful difference.
CXforum is an independent network of customer experience and employee experience professionals, companies, and people to bring knowledge and methods together to create better experiences unconditionally.
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Alicia Miliano, Chief experience officer – AMEA area
