Advisory board
We believe that exceptional people create exceptional experiences and allow others to do the same. That’s why we assembled the most capable board of advisors to lead the CX revolution.
Board members
Jaakko Männistö
Jaakko is a Co-founder of CXforum and one of the head coaches in the CX academy. He is also the CEO of CX software Feedbackly
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Lauren Todorovic
Lauren is a Co-founder of CXforum and CEO and founder at Carepage and a healthcare sector customer experience professional..
Stephen Roux
Finance and customer experience professional. Invested in multiple CX companies and creator of multiple industry leadership organizations.
Tero Ylönen
Tero is a serial entrepreneur in multiple global business in marketing and CX while investing in growth companies.
Kristian Stolt
Kristian is a seasoned CX professional and analyst at Feedbackly. Also a creator of many CX theories e.g. around citizen experience.
Advisory responsibilities
Leading the way
It’s hard to stay up to date at all times. Our job is to make sure that you have the latest knowledge.
Decision making
Administrative duties are part of the job as a CXforum advisory board member. Community-building and steering decisions regarding the future focus of CXforum.
Content creation
Content initiatives are one of the most important part of leading the global community. The advisory board has a role in this to maintain CXforum’s thought leadership.
Trainings
The advisory board works closely with the CX academy to develop courses and training programs.