Webinars
CXforum organizes monthly webinars around customer experience topics. Check what are the hottest topics in the field of customer experience and join our webinars!
Join our webinars in real-time or get a free replay
Free Webinar: It’s Time to Move On From NPS: The Hidden Flaws in Your CX Measurement
Join two global customer experience leaders as they challenge the status quo—and reveal why it’s time to move on from NPS. Customer loyalty is the lifeblood of any business—but are we measuring it correctly? For decades, Net Promoter Score (NPS) has been the go-to...
Free Webinar: From Theory to Practice: SEB’s Journey to Customer-Centricity
In this webinar, you will learn what it truly means to be a customer-centric company and hear SEB's story of implementing customer-centricity, from internal communication and teamwork to daily operations. Date: April 2 Time: 8 am BST (UTC +1) / 9 am CEST (UTC +2) / 10...
Free Webinar: Change That Puts Customers First: Aligning Culture, People & Experience
In this webinar, we'll discuss with experienced CX experts what makes a change toward a customer-centric culture difficult and how to overcome the challenges. Date: Feb 26 Time: 8 am GMT (UTC +0) / 9 am CET (UTC +1) / 10 am EET (UTC +2) Running time: 45 min Can't...
Free Webinar: How to Transform Your Customer Support With Human-Centric AI
In this webinar, we’ll discuss with Adriana Sojda from Zendesk about how AI helps businesses enhance customer support and how anyone can get started with using AI in simple steps. Date: Feb 4 Time: 8 am GMT (UTC +0) / 9 am CET (UTC +1) / 10 am EET (UTC +2) Running...
Fireside Chat With Kekäle: How to Inspire Team Buy-in for the Right Emotional Customer Experience
In this webinar, we’ll discuss with Joonas Kekäle from Kekäle about how to inspire the team to care and create the right emotional CX. Date: Nov 26 (P.S. New date) Time: 1 pm GMT (UTC +0), 2 pm CET (UTC +1), 3 pm EET (UTC +2) Running time: 45 min Can't attend live?...
Fireside Chat Webinar With Max Ekman: The Secret to CX Success — Finnair’s In-Flight Experience
The webinar replay is now available! In this webinar, we’ll discuss with Max Ekman from Finnair what makes this leading Nordic airline’s in-flight customer experience stand out and how they have achieved it. Date: Oct 30 Time: 9 am GMT (UTC +0), 10 am CET (UTC...
Free Webinar: How Stockmann Takes Action on Customer Emotions to Improve CX
The webinar replay is now available! In this webinar, we'll explore how Stockmann, a leading Nordic retailer, uses customer emotional feedback to enhance customer experience and fuel business growth. Date: Oct 1 Time: 9 am BST (UTC +1), 10 am CEST (UTC +2), 11 am...
Free Webinar: Retirement Revolution with CX Personalisation – How to Do it Right
Date: August 28 Time: 3 pm AEST, 5 am UTC, 8 am EEST Running time: 45 min Can't attend live? Register anyway, and we'll send you a recording. >> Save your free seat here With the baby boomer generation amid their retirement years, with all boomers 65...
Free Webinar: Integrating NPS and Customer Emotions for Leveling Up CX Insights
The webinar replay is now available! Learn how measuring NPS alongside customer emotion data can elevate your CX insights to the next level. Date: June 19 Time: 9 am BST (UTC +1), 10 am CEST (UTC +2), 11 am EEST (UTC +3) Running time: 45 min Can't attend...
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