Ready to learn the magic of CX?
You have come to the right place – The School of Customer Experience
We’re currently building our training programs with the world’s best CX professionals. If you want be the first to know about the coming programs, leave your info below.
CXforum’s School of Customer Experience
Here’s what you can expect.
Academy
Everything starts with a quality education. We’re putting together a digital training program from basics to the more advanced courses.
Guides
The training program is supplemented with practical guides and processes that you can apply to your business right away. We want to see instant value.
Certifications
Certifications will be available to all students of the CX academy. Our CX certifications are globally recognized and are a huge asset to your CV.
Webinars
On a monthly basis we are running current webinar discussions with the biggest thought leaders globally.
Tests and Quizzes
We want for you to learn as affectively as possible so for that we also provide you tests and quizzes that support your learning.
One on one sessions
If you are up to it, our instructors are also here for you. You can always book a one on one session and take you CX Strategy to the next level.
Stay Up To Date With The Latest Updates and Event Info
News & Articles
In the meanwhile, check what is happening in the world of customer experience!
Fostering a Customer-Centric Culture: Your Blueprint for CX Transformation
In today's business landscape, customer-centricity is essential for success. Take a moment to reflect: Are you genuinely attuned to your customer's voice in every aspect, from your daily operations to your marketing, sales, and compliance? As businesses globally...
Free Webinar: It’s Time to Move On From NPS: The Hidden Flaws in Your CX Measurement
Recording now available! Join two global customer experience leaders as they challenge the status quo—and reveal why it’s time to move on from NPS. Customer loyalty is the lifeblood of any business—but are we measuring it correctly? For decades, Net Promoter Score...
Free Webinar: From Theory to Practice: SEB’s Journey to Customer-Centricity
In this webinar, you will learn what it truly means to be a customer-centric company and hear SEB's story of implementing customer-centricity, from internal communication and teamwork to daily operations. Date: April 2 Time: 8 am BST (UTC +1) / 9 am CEST (UTC +2) / 10...
Free Webinar: Change That Puts Customers First: Aligning Culture, People & Experience
In this webinar, we'll discuss with experienced CX experts what makes a change toward a customer-centric culture difficult and how to overcome the challenges. Date: Feb 26 Time: 8 am GMT (UTC +0) / 9 am CET (UTC +1) / 10 am EET (UTC +2) Running time: 45 min Can't...