What is the CX world talking about?
Would you like to learn what the top performers do in the field of Customer Experience? We wanted it as well. That is the reason why we went out there and asked nearly 500 market leaders and top performers in CX what they do regarding their CX activities, budgets, and...
To this point, we have been living in the world of simplification. And to be honest, we still do and that is a good thing. But we would need to be able to look deeper than just satisfaction, recommendations, and ease of doing business. The study of Emotional...
Measuring customer experience is more popular than ever and not without a reason. In the quick pace of technological development, only a very few companies are able to compete purely based on technology and ignore the customer. Customer experience is the new...
Measuring customer experience is more popular than ever and, if you’re reading this, you likely agree. You understand that collecting CX data is key, understanding its value to your business is critical, but identifying the right actions to take is not always so...
Does your business invest in CX? Every year hundreds CX and marketing professionals like you take the survey to help the industry to gain a better understanding of the trends of CX. Share your insight on the future of CX and gain early access to our latest report on...
We are continuing our customer experience webinar series on how to use CX strategies so sell more and grow during crisis times. This time we are discussing leadership with a world-class customer experience professional Jason Bradshaw. Leadership can be challenging at...
The customer journey is an integral element to understand customer experience effectively and gain advantages from it. It is the sum of different stages through which a customer passes, beginning from the first encounter with the brand until the post-purchase...
Now more than ever we live in an ever-changing business environment and also businesses face this pandemic like never before. The COVID-19 pandemic has focused new attention on customer experience. How can companies wisely move forward into the new normal, while...
‘Customer is the King’ and no one’s kidding about it. In an era where the business world is a spectrum of intense competition, every organization must strive to survive by utilizing the best strategies available out there. Even though you might already be aware of...
Why did we start CXforum?
We believe that people deserve to be happy and deserve to have better experiences. And our way to make that happen is to educate customer experience professionals globally. To do this, we have brought together the greatest minds in CX, the highest value network, and the latest knowledge.
Of companies compete primarly on the basis of customer experience.
Of executives believe they offer an exceptional customer experience.
Of people agree that they have received a memorable and exceptional customer experience.
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We believe that everyone deserves to be happy and receive better customer experiences.
That is the reason why we created a center of excellence and global knowledge base around “The entire journey”. This means that we had to create the largest global community of customer experience and employee experience professionals.
Technology has changed the world so that 89% of companies compete purely on the basis of CX. More surprisingly, only 10% of companies invest enough in their customer experiences to make a meaningful difference.
CXforum is an independent network of customer experience and employee experience professionals, companies, and people to bring knowledge and methods together to create better experiences unconditionally.
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CXforum has been the most important source of Customer experience and employee experience related content and knowledge for years. I work with CX technology so I need to stay up to date what is happening in the market — That’s why I love CXforum community!
Alicia Miliano, Chief experience officer – AMEA area