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It’s here now – Future CX Outlook Report


The most comprehensive package of practical data and a vast future outlook on where the CX market is going and how top companies are putting their customers at the heart of their strategy in the future.

What is the CX world talking about?

Free Webinar: Integrating NPS and Customer Emotions for Leveling Up CX Insights

The webinar replay is now available! Learn how measuring NPS alongside customer emotion data can elevate your CX insights to the next level....

Free Webinar: What Actions are CX Top Performers Taking to Succeed in 2024

Join us to learn what top performers in Customer Experience do differently that sets them ahead of the competition. Date: May 29 Time: 9 am BST...

Fireside Chat Webinar With Zendesk CTO Matthias Göhler: Transforming Customer Service With Generative AI

Join us to learn the must-know about generative AI, how you can benefit from it, and how to get started. Date: April 24 Time: 9 am BST (UTC...

Future CX Outlook: Have Your Say on the Future of CX

Does your business invest in CX? Every year hundreds of CX and marketing professionals like you take the survey to help the industry gain a better...

Free Webinar: From Service to Joy: Motivating Your Team to Truly Care

Join us to learn how to empower your staff to always deliver extraordinary service and motivate them on how to truly care! Date: February 29...

Fostering a Customer-Centric Culture: Your Blueprint for CX Transformation

In today's business landscape, customer-centricity is essential for success. Take a moment to reflect: Are you genuinely attuned to your customer's...

Free Webinar: Making CX Stick – What It Takes to Implement a Culture Change

Join this exciting conversation for an infusion of creative energy and gain a couple of new arrows in your CX quiver! Date: February 7 Time: 9...

Free Webinar: From Zero to CX Superhero – The Steps to a Rocking CX Program

Join to discover expert insight about how to build a successful CX program that is loved by your company as well as your customers....

Free Webinar: Redefining Healthcare: The Importance of Purpose in the Patient Experience

Hear from one of Australia’s most trusted Healthcare advisors about the power of Purpose in Customer Experience. Date: September 28 Time: 4 pm...

VoC + VoE = The Winning Equation

Employees are the ones who build trusted relationships with customers – who communicate with them every day, pick up on unspoken cues, receive...
Future CX Outlook: Have Your Say on the Future of CX

Future CX Outlook: Have Your Say on the Future of CX

Does your business invest in CX? Every year hundreds of CX and marketing professionals like you take the survey to help the industry gain a better understanding of the trends of CX. Share your insight on the future of CX and gain early access to our latest report on...

Why did we start CXforum?

We believe that people deserve to be happy and deserve to have better experiences. And our way to make that happen is to educate customer experience professionals globally. To do this, we have brought together the greatest minds in CX, the highest value network, and the latest knowledge. 


Of companies compete primarily on the basics of customer experience.


Of executives believe they offer an exceptional customer experience.


Of people agree that they have received a memorable and exceptional customer experience.

The biggest digital community of CX professionals

We believe that everyone deserves to be happy and receive better customer experiences.

That is the reason why we created a center of excellence and global knowledge base around “The entire journey”. This means that we had to create the largest global community of customer experience and employee experience professionals.

Technology has changed the world so that 89% of companies compete purely on the basis of CX. More surprisingly, only 10% of companies invest enough in their customer experiences to make a meaningful difference.

CXforum is an independent network of customer experience and employee experience professionals, companies, and people to bring knowledge and methods together to create better experiences unconditionally.

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Resources for CX professionals

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We are committed to bringing you the latest news and knowledge in the field of CX. We want you to be confident that you are up to date.

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CX training & Certifications

Customer experience is a constantly changing field of marketing and technology. With our training program and certifications, we want you to have the knowledge to succeed.

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EXperience Summit

Would you like to be a part of the worlds largest community CX event? If you want to be where every other CX professional is, this is your event.

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CXforum has been the most important source of Customer experience and employee experience related content and knowledge for years. I work with CX technology so I need to stay up to date with what is happening in the market — That’s why I love CXforum community!

Alicia Miliano, Chief experience officer – AMEA area

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