What’s happening in the CX world?
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What is the CX world talking about?
Fostering a Customer-Centric Culture: Your Blueprint for CX Transformation
In today's business landscape, customer-centricity is essential for success. Take a moment to reflect: Are you genuinely attuned to your customer's voice in every aspect, from your daily operations to your marketing, sales, and compliance? As businesses globally...
Free Webinar: Integrating NPS and Customer Emotions for Leveling Up CX Insights
The webinar replay is now available! Learn how measuring NPS alongside customer emotion data can elevate your CX insights to the next level. Date: June 19 Time: 9 am BST (UTC +1), 10 am CEST (UTC +2), 11 am EEST (UTC +3) Running time: 45 min Can't attend...
Free Webinar: What Actions are CX Top Performers Taking to Succeed in 2024
Join us to learn what top performers in Customer Experience do differently that sets them ahead of the competition. Date: May 29 Time: 9 am BST (UTC +1), 10 am CEST (UTC +2), 11 am EEST (UTC +3) Running time: 45 min Can't attend live? Register anyway, and...
Fireside Chat Webinar With Zendesk CTO Matthias Göhler: Transforming Customer Service With Generative AI
Join us to learn the must-know about generative AI, how you can benefit from it, and how to get started. Date: April 24 Time: 9 am BST (UTC +1), 10 am CEST (UTC +2), 11 am EEST (UTC +3) Running time: 45 min Can't join in real time? No worries, all the...
Future CX Outlook: Have Your Say on the Future of CX
Does your business invest in CX? Every year hundreds of CX and marketing professionals like you take the survey to help the industry gain a better understanding of the trends of CX. Share your insight on the future of CX and gain early access to our latest report on...
Free Webinar: From Service to Joy: Motivating Your Team to Truly Care
Join us to learn how to empower your staff to always deliver extraordinary service and motivate them on how to truly care! Date: February 29 Time: 9 am GMT (UTC +0), 10 am CET (UTC +1), 11 am EET (UTC +2) Running time: 45 min Can't join in real time? No...
Free Webinar: Making CX Stick – What It Takes to Implement a Culture Change
Join this exciting conversation for an infusion of creative energy and gain a couple of new arrows in your CX quiver! Date: February 7 Time: 9 am EST (UTC -5) / 2 pm CET (UTC +0) / 4 pm EET (UTC +2) Running time: 45 min Can't join in real time? No worries,...
Free Webinar: From Zero to CX Superhero – The Steps to a Rocking CX Program
Join to discover expert insight about how to build a successful CX program that is loved by your company as well as your customers. Date: November 29 Time: 2 pm CET (UTC +0) / 4 pm EET (UTC +2) Running time: 45 min Can't join in real time? No worries, all...
Free Webinar: Redefining Healthcare: The Importance of Purpose in the Patient Experience
Hear from one of Australia’s most trusted Healthcare advisors about the power of Purpose in Customer Experience. Date: September 28 Time: 4 pm AEST (UTC +10) / 9 am EEST (UTC +3) Running time: 45 min Can't join in real time? No worries, all the registrants will...
VoC + VoE = The Winning Equation
Employees are the ones who build trusted relationships with customers – who communicate with them every day, pick up on unspoken cues, receive immediate feedback and notice common issues that arise. Too often, though, these valuable insights go unnoticed. Many...
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