What’s happening in the CX world?

Want to stay up to date with everything going in the world of CX and EX? You’ve come to the right place!

FREE Webinar: Next-Gen CX Analysis – How Best Companies Turn Massive Customer Data Into Revenue-Driven Insights

Recording now available! >> Enjoy the recording of the webinar here Just like every business out there, also you are gathering massive amounts of data about your customers, from support conversations to feedback to revenue. Customer data is extremely valuable....

The impact of chat service on the e-commerce CX

A good digital customer experience is proven to contribute to online customer satisfaction, sales, customer loyalty, and positive word-of-mouth communication. However, very little research has been done on the topic, especially in Finland, although digital customer...

Webinar gratuito: la experiencia emocional – una nueva métrica para medir CX

Recording now available! >> Enjoy the recording of the webinar here Medir la experiencia del cliente siempre ha sido importante, el contexto actual ha hecho que sea indispensable. Solo unas pocas compañías o marcas pueden diferenciarse e ignorar al cliente y no...

How To STOP Workplace Violence?

Workplace violence is rising at an alarming rate. Although many leaders and staff are concerned, most don’t know how or where to begin to solve this horrific problem. The following is my interview with a renowned expert. I hope this resonates and causes you to become...

The impact of chat service on the e-commerce CX

A good digital customer experience is proven to contribute to online customer satisfaction, sales, customer loyalty, and positive word-of-mouth communication. However, very little research has been done on the topic, especially in Finland, although digital customer...

How To STOP Workplace Violence?

Workplace violence is rising at an alarming rate. Although many leaders and staff are concerned, most don’t know how or where to begin to solve this horrific problem. The following is my interview with a renowned expert. I hope this resonates and causes you to become...

EVI® – The Next Big Thing In CX Since The NPS

To this point, we have been living in the world of simplification. And to be honest, we still do and that is a good thing. But we would need to be able to look deeper than just satisfaction, recommendations, and ease of doing business. The study of Emotional...

Have Your Say On The Future Of CX!

Does your business invest in CX? Every year hundreds CX and marketing professionals like you take the survey to help the industry to gain a better understanding of the trends of CX. Share your insight on the future of CX and gain early access to our latest report on...

Subscribe

Stay Up To Date With The Latest Updates and Info