What’s happening in the CX world?

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Why Your Business Should Measure Emotional Experience

There’s no doubt that emotions play a significant role in our purchasing behaviors. All of us have made at least one impulsive purchase in our life because it made us excited or happy. Similarly, we have also walked away or given up purchasing due to negative...

Free Webinar: Spotting Opportunities From Positive And Negative Feedback

One of the biggest questions regarding the collection of customer feedback is: How can you make customer feedback work for your business? In this webinar, we will tackle this question and help you understand how to collect quality data from your customers, how to spot...

Free Webinar: Using Your Customer Feedback To Increase Revenue

Recording now available! >> Enjoy the recording of the webinar here Reputation’s CX Strategy Director, Chris Sparling will look at where CX sits in 2021's ever-evolving world. How can businesses of all sizes use the omnichannel feedback of their customers, from both...

Free eBook: Emotional Value Index (EVI®) – The Next Big Thing in CX Since the NPS

We know CX matters when it comes to sales. Today, a whopping 46% of consumers say that customer experience is the main driver of the purchase decision whereas pricing is only 20%. But what is the main driver of customer experience? Emotions. Emotions are the key...

The impact of chat service on the e-commerce CX

A good digital customer experience is proven to contribute to online customer satisfaction, sales, customer loyalty, and positive word-of-mouth communication. However, very little research has been done on the topic, especially in Finland, although digital customer...

How To STOP Workplace Violence?

Workplace violence is rising at an alarming rate. Although many leaders and staff are concerned, most don’t know how or where to begin to solve this horrific problem. The following is my interview with a renowned expert. I hope this resonates and causes you to become...

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