What’s happening in the CX world?
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What is the CX world talking about?
Fostering a Customer-Centric Culture: Your Blueprint for CX Transformation
In today's business landscape, customer-centricity is essential for success. Take a moment to reflect: Are you genuinely attuned to your customer's voice in every aspect, from your daily operations to your marketing, sales, and compliance? As businesses globally...
Emotional Experience as the New Differentiator: Why Companies Must Prioritize Emotional Metrics
On today’s competitive business landscape, customer experience (CX) has become the defining factor that distinguishes successful companies from the rest. While traditional metrics like customer satisfaction (CSAT) and Net Promoter Score (NPS) have long been used to...
Fireside Chat Webinar With Max Ekman: The Secret to CX Success — Finnair’s In-Flight Experience
In this webinar, we’ll discuss with Max Ekman from Finnair what makes this leading Nordic airline’s in-flight customer experience stand out and how they have achieved it. Date: Oct 30 Time: 9 am GMT (UTC +0), 10 am CET (UTC +1), 11 am EET (UTC +2) Running...
The Emotional Pulse of CX: How to Measure and Leverage Emotional Responses Throughout the Customer Journey
The Emotional Pulse of CX: How to Measure and Leverage Emotional Responses Throughout the Customer Journey In today’s hyper-competitive market, emotions drive more than just impulse buys—they shape the entire customer experience (CX). With emotional responses having a...
Free Webinar: How Stockmann Takes Action on Customer Emotions to Improve CX
In this webinar, we'll explore how Stockmann, a leading Nordic retailer, uses customer emotional feedback to enhance customer experience and fuel business growth. Date: Oct 1 Time: 9 am BST (UTC +1), 10 am CEST (UTC +2), 11 am EEST (UTC +3) Running time: 45...
Free Webinar: Retirement Revolution with CX Personalisation – How to Do it Right
Date: August 28 Time: 3 pm AEST, 5 am UTC, 8 am EEST Running time: 45 min Can't attend live? Register anyway, and we'll send you a recording. >> Save your free seat here With the baby boomer generation amid their retirement years, with all boomers 65...
Free Webinar: Integrating NPS and Customer Emotions for Leveling Up CX Insights
The webinar replay is now available! Learn how measuring NPS alongside customer emotion data can elevate your CX insights to the next level. Date: June 19 Time: 9 am BST (UTC +1), 10 am CEST (UTC +2), 11 am EEST (UTC +3) Running time: 45 min Can't attend...
Free Webinar: What Actions are CX Top Performers Taking to Succeed in 2024
Join us to learn what top performers in Customer Experience do differently that sets them ahead of the competition. Date: May 29 Time: 9 am BST (UTC +1), 10 am CEST (UTC +2), 11 am EEST (UTC +3) Running time: 45 min Can't attend live? Register anyway, and...
Fireside Chat Webinar With Zendesk CTO Matthias Göhler: Transforming Customer Service With Generative AI
Join us to learn the must-know about generative AI, how you can benefit from it, and how to get started. Date: April 24 Time: 9 am BST (UTC +1), 10 am CEST (UTC +2), 11 am EEST (UTC +3) Running time: 45 min Can't join in real time? No worries, all the...
Future CX Outlook: Have Your Say on the Future of CX
Does your business invest in CX? Every year hundreds of CX and marketing professionals like you take the survey to help the industry gain a better understanding of the trends of CX. Share your insight on the future of CX and gain early access to our latest report on...
Free Webinar: From Service to Joy: Motivating Your Team to Truly Care
Join us to learn how to empower your staff to always deliver extraordinary service and motivate them on how to truly care! Date: February 29 Time: 9 am GMT (UTC +0), 10 am CET (UTC +1), 11 am EET (UTC +2) Running time: 45 min Can't join in real time? No...
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