Future CX Outlook Report

The most comprehensive package of practical data and a vast future outlook on where the CX market is going and how top companies are putting their customers at the heart of their strategy in the future.

Why we created this report?

During the year 2020, we witnessed big changes in human behavior. Perhaps the biggest that human history has ever seen. Due to this, businesses all around the world are working hard to understand the new behavior patterns and expectations of their customers. Today, more companies than ever before are focusing on measuring and improving their customer experience.

We’ve created this report to help you learn:

– How CX and marketing professionals all around the world are managing their CX programs

– Where the CX industry is heading

– How your CX program compares to businesses like yours

Who we consulted?

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Almost 500 marketing and CX professionals

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A large portion of the respondents come from Europe but the global representation is also vast

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The respondents are quite evenly distributed to companies of varying sizes

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The status and seniority of the respondents is more concentrated on C-Suite and senior management level, which means these people possess the power to make decisions in the company

What’s in it?

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How big are CX budgets in 2021?

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What are the biggest challenges and opportunities in CX in 2021?

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How are businesses like yours taking action on CX data?

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How do businesses like yours allocate their CX budget?

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Which KPIs are businesses like yours measuring?

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What are the future CX trends that top performers are following?

Would you like to get a sneak peek into the report?

The main writer and analyst of the report, CX Professional and Head Coach of CX Academy, Jaakko Männistö is presenting the report via the webinar below. Take a look!

Write us and ask for more information about the report

The Future CX Outlook Report helps you

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Learn the future trends of CX

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Compare with CX top performers

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Compare with industry peers

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Learn how to improve your CX program

Price: $2,499

Thank you to our partners

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