Customer Journey Map Template
Build a Customer Journey Map with this Excel template. Just fill in the missing cells with your data and start monitoring your touchpoints. It’s free.
Download your free Template here
What do you get from this Customer Journey Map Template
This template will allow you to keep track of your customer journey by laying out each step in one place. You can enter customer activity, goals, touchpoints, feedback, etc. for each stage of the customer journey. By mapping out your customer journey, you will immediately get a more high-level perspective of your overall customer experience performance.
This Customer Journey Map template helps you to map your :
- Customer goals and activity
- Customer touchpoints with your business
- Customer feedback collection methods and KPIs
- Company goals and activity
- Challenges and the main KPI for each customer journey stage
- Ownership
This Customer Journey Map is free of charge. Take it, use it and let’s build better customer experiences together!
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