Explore the Peak of CX with us
Join the community of thousands of CX and EX professionals globally
CXforum is the first fully digital media and community for customer experience professionals globally. Join us now!
It’s here now – Future CX Outlook Report
The most comprehensive package of practical data and a vast future outlook on where the CX market is going and how top companies are putting their customers at the heart of their strategy in the future.
What is the CX world talking about?
The Future of Customer Experience (CX) in the COVID-19 Era
Now more than ever we live in an ever-changing business environment and also businesses face this pandemic like never before. The COVID-19 pandemic has focused new attention on customer experience. How can companies wisely move forward into the new normal, while...
Customer journey is taking over
‘Customer is the King’ and no one’s kidding about it. In an era where the business world is a spectrum of intense competition, every organization must strive to survive by utilizing the best strategies available out there. Even though you might already be aware of...
AI is still a utility of the few
Artificial intelligence (AI) is not only popular in headlines these days – but there is also an increasing number of published research papers on subjects pertaining to AI, making it an all-round hot topic. Although there is a lot of hype and anticipation about...
Customer Complaints: The Bitter Pill That is Good For Business
By Lauren Todorovic Word of mouth over time can either make or break any business. If customers have a good experience, they will tell others about how you made them feel, what you did to make them feel or how satisfied they were with your product. But if a customer...
6 Things you need to get Customer Experience right
By Lauren Todorovic Customers hold the key to the success of any company. So it’s vital that for your organization to get ahead of the competition, you need to listen to your customers. It seems that everyone knows this - and yet most organizations struggle to keep...
CX trends during 2019 – the year when CX is reborn!
The customer journey will be reborn and start breaking the silos By now the concept of the customer journey has already been known for quite some time. But what we are seeing based on thousands and thousands of customer engagements is that the ideology is re-emerging....
How To Reward Your Staff For Improved Customer Experience
Whether your business is an online store or a storefront downtown, providing excellent motivation for your staff will determine if you succeed in the long run. In today's economy, the businesses that will survive and thrive will be those that give each and every staff...
What should you ask from your potential customers online?
Customer Experience (CX) is not all about Surveys, but when measuring CX it is crucial to understand on what you measure and what you ask your customers. Regular customers is a one thing but what if the person is not your customer (yet)? We are regularly asked what...
How to turn feedback into sales?
Great sales representatives and marketing managers understand the importance of customer feedback and how it helps them to build a brand, create loyalty, and make sales. But many of us tend to use positive feedback as a way to reinforce our decisions and look at...
Why did we start CXforum?
We believe that people deserve to be happy and deserve to have better experiences. And our way to make that happen is to educate customer experience professionals globally. To do this, we have brought together the greatest minds in CX, the highest value network, and the latest knowledge.
89%
Of companies compete primarily on the basics of customer experience.
80%
Of executives believe they offer an exceptional customer experience.
8%
Of people agree that they have received a memorable and exceptional customer experience.
The biggest digital community of CX professionals
We believe that everyone deserves to be happy and receive better customer experiences.
That is the reason why we created a center of excellence and global knowledge base around “The entire journey”. This means that we had to create the largest global community of customer experience and employee experience professionals.
Technology has changed the world so that 89% of companies compete purely on the basis of CX. More surprisingly, only 10% of companies invest enough in their customer experiences to make a meaningful difference.
CXforum is an independent network of customer experience and employee experience professionals, companies, and people to bring knowledge and methods together to create better experiences unconditionally.
Learn from the best
Resources
Resources for CX professionals
Blogs & Articles
We are committed to bringing you the latest news and knowledge in the field of CX. We want you to be confident that you are up to date.
CX training & Certifications
Customer experience is a constantly changing field of marketing and technology. With our training program and certifications, we want you to have the knowledge to succeed.
EXperience Summit
Would you like to be a part of the worlds largest community CX event? If you want to be where every other CX professional is, this is your event.
Subscribe
Stay Up To Date With The Latest Updates and Event Info
Sponsors
Thank You To Our Partners
Jaakko Männistö, CX Professional and founder
