Privacy Policy

Effective Date: 1.1.2024

1. Introduction

This Privacy Policy governs the manner in which CXforum.io, a leading global network of customer experience professionals and a part of Feedbackly.com and Hellocare.com.au, collects, uses, maintains, and discloses information collected from users. This policy applies to the website and all products and services offered by CXforum.io.

The EU General Data Protection Regulation (GDPR), which governs how personal data of individuals in the EU may be processed and transferred, went into effect on May 25, 2018. GDPR is a comprehensive privacy legislation that applies across sectors and to companies of all sizes. It replaces the Data Protection Directive 1995/46. The overall objectives of the measures are the same – laying down the rules for the protection of personal data and for the movement of data.

2. Definitions and Interpretation

In this policy, “personal data,” “processing,” “data controller,” and other terms have the meanings ascribed to them in the GDPR. References to “we,” “us,” and “our” refer to CXforum.io.

3. Information Collection and Use

Personal Data: We might collect personal data, which includes, but is not limited to, your name, email address, postal address, and telephone number. This information is crucial for providing our services, responding to inquiries, and maintaining your membership with CXforum.io.

Cookies and Tracking Technologies: CXforum.io uses cookies and similar tracking technologies to track the activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. We employ cookies and similar technologies to enhance your experience on our website, to understand how our services are used, and for advertising purposes. You have the right to accept or refuse these cookies and know when a cookie is being sent to your device.

Public Forums: Please be aware that any personal information disclosed in public areas of our website, such as forums, message boards, and blogs, becomes public information. We cannot control the use of information disclosed in these public forums and urge caution in sharing personal details.

4. Lawful Basis for Processing Personal Data

We process personal data based on various lawful bases including your consent, the necessity for the performance of a contract with you, compliance with our legal obligations, and our legitimate interests.

5. Sharing and Disclosure of Personal Information

We do not separately sell, rent, or lease our user lists and personal data to third parties. However, in the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred. We reserve the right to disclose personal data to comply with legal requirements, enforce our site policies, or protect our or others’ rights, property, or safety.

By sharing your personal data with us, you agree that we have the right to share your personal information as may be appropriate with selected third parties that work with us, such as partners/sponsors of events, ebooks, reports, or other content.

6. Data Transfer and Storage

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

Personal data of the EU citizens are stored in the European economic area but can be transferred to the US or to other countries that may have different data protection laws according to the General Data Protection Regulation (GDPR), contractual clauses ensuring appropriate data protection safeguards can be used as a ground for data transfers from the EU to third countries. This includes model contract clauses – so-called standard contractual clauses (SCCs) – that have been “pre-approved” by the European Commission.

On 4 June 2021, the Commission issued modernised standard contractual clauses under the GDPR for data transfers from controllers or processors in the EU/EEA (or otherwise subject to the GDPR) to controllers or processors established outside the EU/EEA (and not subject to the GDPR).

By registering for an event or sharing your personal data with us in other ways, you agree to such transfer of your personal data.

7. Security of Data

The security of your data is important to us. We strive to use commercially acceptable means to protect your personal data but remember that no method of transmission over the Internet or method of electronic storage is 100% secure.

8. Your Data Protection Rights

You have certain data protection rights, including the right to access, update, or delete the information we have on you, the right of rectification, the right to object, the right of restriction, the right to data portability, and the right to withdraw consent.

9. Use of Cookies and Similar Technologies

We utilize cookies, web beacons, clear GIFs, and pixels to understand website traffic and user interaction with our site. These technologies help us gauge the effectiveness of our web campaigns and tailor our offerings to your preferences.

10. Do Not Track Signals

We currently do not respond to “Do Not Track” signals or similar mechanisms.

11. Cross-Device Engagement

Our use of cookies and other technologies may involve analyzing your use of our services across various devices to enhance and personalize your experience and to present targeted advertising that may be of interest to you. This cross-device engagement is designed to provide a seamless user experience, regardless of the device used.

12. Consent and Control of Cookies

You have the right to decide whether to accept or reject cookies. You can exercise your preferences regarding cookies by modifying your browser settings. However, if you choose to decline cookies, you may not be able to use the full functionality of our website.

13. Personal Information in Public Forums

Be advised that information disclosed in public areas of our website, such as forums, message boards, and blogs, becomes public. We urge you to exercise discretion and caution with respect to your personal information in these areas. We bear no responsibility for the activities of other users or third parties who may collect, circulate, and use any information you disclose in such public forums.

14. Information Sharing under Legal Obligation

While we prioritize the privacy of your personal data, we reserve the right to disclose your information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.

15. Amendments to This Policy

We reserve the right to update or change our Privacy Policy at any time. Your continued use of our service following the posting of any modifications to the Privacy Policy on this page constitutes your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

16. Contacting Us

If you have any questions about this Privacy Policy, your dealings with this site, or your rights under GDPR, please contact us at hello@cxforum.io.

17. Accessibility of Privacy Policy

This Privacy Policy is accessible on our website, ensuring transparency and ease of access for all users.

Please notice that CXforum.io is part of Feedbackly.com & hellocare.com.au. You may find the terms and conditions of their privacy policies from their websites.

If you have any questions, please contact hello ( at ) cxforum.io