Ready to learn the magic of CX?
You have come to the right place – The School of Customer Experience
We’re currently building our training programs with the world’s best CX professionals. If you want be the first to know about the coming programs, leave your info below.
CXforum’s School of Customer Experience
Here’s what you can expect.
Academy
Everything starts with a quality education. We’re putting together a digital training program from basics to the more advanced courses.
Guides
The training program is supplemented with practical guides and processes that you can apply to your business right away. We want to see instant value.
Certifications
Certifications will be available to all students of the CX academy. Our CX certifications are globally recognized and are a huge asset to your CV.
Webinars
On a monthly basis we are running current webinar discussions with the biggest thought leaders globally.
Tests and Quizzes
We want for you to learn as affectively as possible so for that we also provide you tests and quizzes that support your learning.
One on one sessions
If you are up to it, our instructors are also here for you. You can always book a one on one session and take you CX Strategy to the next level.
Stay Up To Date With The Latest Updates and Event Info
News & Articles
In the meanwhile, check what is happening in the world of customer experience!
Fostering a Customer-Centric Culture: Your Blueprint for CX Transformation
In today's business landscape, customer-centricity is essential for success. Take a moment to reflect: Are you genuinely attuned to your customer's voice in every aspect, from your daily operations to your marketing, sales, and compliance? As businesses globally...
Fireside Chat With Kekäle: How to Inspire Team Buy-in for the Right Emotional Customer Experience
In this webinar, we’ll discuss with Joonas Kekäle from Kekäle about how to inspire the team to care and create the right emotional CX. Date: Nov 26 (P.S. New date) Time: 1 pm GMT (UTC +0), 2 pm CET (UTC +1), 3 pm EET (UTC +2) Running time: 45 min Can't attend live?...
How Mapping the Emotional Journey Enhances Sales Conversions
In today’s competitive business landscape, simply offering quality products or services is no longer sufficient to drive sales growth. Customer experience (CX) has emerged as a key differentiator, with businesses increasingly recognizing the importance of...
Emotional Experience as the New Differentiator: Why Companies Must Prioritize Emotional Metrics
On today’s competitive business landscape, customer experience (CX) has become the defining factor that distinguishes successful companies from the rest. While traditional metrics like customer satisfaction (CSAT) and Net Promoter Score (NPS) have long been used to...