What is the CX world talking about?
For a ship to sail in the right direction and reach its final destination, it needs a good captain. But that’s not enough. The support and contribution from all the other crew members are essential too. It’s a similar case with customer experience. While one single...
‘Customer is the King’ and no one’s kidding about it. In an era where the business world is a spectrum of intense competition, every organization must strive to survive by utilizing the best strategies available out there. Even though you might already be aware of...
Artificial intelligence (AI) is not only popular in headlines these days – but there is also an increasing number of published research papers on subjects pertaining to AI, making it an all-round hot topic. Although there is a lot of hype and anticipation about...
By Lauren Todorovic Word of mouth over time can either make or break any business. If customers have a good experience, they will tell others about how you made them feel, what you did to make them feel or how satisfied they were with your product. But if a customer...
By Lauren Todorovic Customers hold the key to the success of any company. So it’s vital that for your organization to get ahead of the competition, you need to listen to your customers. It seems that everyone knows this - and yet most organizations struggle to keep...
The customer journey will be reborn and start breaking the silos By now the concept of the customer journey has already been known for quite some time. But what we are seeing based on thousands and thousands of customer engagements is that the ideology is re-emerging....
Whether your business is an online store or a storefront downtown, providing excellent motivation for your staff will determine if you succeed in the long run. In today's economy, the businesses that will survive and thrive will be those that give each and every staff...
Customer Experience (CX) is not all about Surveys, but when measuring CX it is crucial to understand on what you measure and what you ask your customers. Regular customers is a one thing but what if the person is not your customer (yet)? We are regularly asked what...
Great sales representatives and marketing managers understand the importance of customer feedback and how it helps them to build a brand, create loyalty, and make sales. But many of us tend to use positive feedback as a way to reinforce our decisions and look at...
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We believe that people deserve to be happy and deserve to have better experiences. And our way to make that happen is to educate customer experience professionals globally. To do this, we have brought together the greatest minds in CX, the highest value network, and the latest knowledge.
Of companies compete primarly on the basis of customer experience.
Of executives believe they offer an exceptional customer experience.
Of people agree that they have received a memorable and exceptional customer experience.
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Technology has changed the world so that 89% of companies compete purely on the basis of CX. More surprisingly, only 10% of companies invest enough in their customer experiences to make a meaningful difference.
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Alicia Miliano, Chief experience offices – AMEA area