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It’s here now – Future CX Outlook Report


The most comprehensive package of practical data and a vast future outlook on where the CX market is going and how top companies are putting their customers at the heart of their strategy in the future.

What is the CX world talking about?

Free Webinar: Redefining Healthcare: The Importance of Purpose in the Patient Experience

Hear from one of Australia’s most trusted Healthcare advisors about the power of Purpose in Customer Experience. Date: September 28 Time: 4 pm...

VoC + VoE = The Winning Equation

Employees are the ones who build trusted relationships with customers – who communicate with them every day, pick up on unspoken cues, receive...

Free Webinar: Transforming CX Measurement: Harnessing Technology for Inclusion and Accessibility

Join this webinar to gain practical insights on leveraging technology to collect comprehensive feedback and improve inclusive customer experiences....

Unleashing the power: Why CX reigns supreme in a post-pandemic world.

In the wake of the global pandemic, the world has experienced a profound shift in how we live, work, and interact with businesses. As businesses...

Building a customer-centric culture to achieve sustainable business growth

In today's fiercely competitive business landscape, customer-centricity has become a critical differentiator for organisations aiming to thrive and...

Free Webinar: Boosting Customer Centricity with the Jobs-to-Be-Done Theory

Join this webinar to learn effective approaches and strategies that help businesses to drive growth, create new innovations, and enhance customers'...

Free Webinar: Customer Experience – The Key to Success in Challenging Times

Join this webinar to learn how your CX is the key factor that makes or breaks it for your business during challenging times. Date: Thursday,...

Top 4 Customer Experience trends in 2023

In today's business landscape, delivering a superior customer experience is more important than ever. With a vast array of products and services...

Virtual fireside chat: How to Build a Successful B2B CX Program?

Join this webinar to learn Air France's best practices on how to build a B2B customer experience program that can take your business to the next...

Free Webinar: Why Your Journey Map is Likely a Dead-End (and How to Fix It)

Join this webinar to acquire a fresh approach and useful tools for capturing customer feedback and utilizing the Voice of Customer (VoC)....
Free Webinar: Predictive CX Analytics: Why You Need It Now

Free Webinar: Predictive CX Analytics: Why You Need It Now

Join this webinar to learn how you can use Predictive CX Analytics to drive your business growth. Date: Wednesday, December 14Time: 2 PM GMT (UTC +0)/, 4 PM EET (UTC +2) Running time: 45 min >> Enjoy your free recording here If your CFO’s...

Free Webinar: Turning One-Time Buyers Into Loyal Customers

Free Webinar: Turning One-Time Buyers Into Loyal Customers

Black Friday is known for one-time purchases. Join this webinar to learn how to turn your one-time buyers into loyal customers! Date: Wednesday, October 5Time: 1 PM BST (UTC +1)/, 3 PM EEST (UTC +3) Running time: 45 min >> Enjoy your free...

Increase Empathy to Feedback Processes with User Research

Increase Empathy to Feedback Processes with User Research

According to Stickdorn, Lawrence, Hormess, and Schneider (2018) customer journey maps should always be based on the actual research and user insights so that empathy towards customers could be increased, and their credibility improved. That way, it would be possible...

Why did we start CXforum?

We believe that people deserve to be happy and deserve to have better experiences. And our way to make that happen is to educate customer experience professionals globally. To do this, we have brought together the greatest minds in CX, the highest value network, and the latest knowledge. 


Of companies compete primarily on the basics of customer experience.


Of executives believe they offer an exceptional customer experience.


Of people agree that they have received a memorable and exceptional customer experience.

The biggest digital community of CX professionals

We believe that everyone deserves to be happy and receive better customer experiences.

That is the reason why we created a center of excellence and global knowledge base around “The entire journey”. This means that we had to create the largest global community of customer experience and employee experience professionals.

Technology has changed the world so that 89% of companies compete purely on the basis of CX. More surprisingly, only 10% of companies invest enough in their customer experiences to make a meaningful difference.

CXforum is an independent network of customer experience and employee experience professionals, companies, and people to bring knowledge and methods together to create better experiences unconditionally.

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Customer experience is a constantly changing field of marketing and technology. With our training program and certifications, we want you to have the knowledge to succeed.

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Would you like to be a part of the worlds largest community CX event? If you want to be where every other CX professional is, this is your event.

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CXforum has been the most important source of Customer experience and employee experience related content and knowledge for years. I work with CX technology so I need to stay up to date with what is happening in the market — That’s why I love CXforum community!

Alicia Miliano, Chief experience officer – AMEA area

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