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It’s here now – Future CX Outlook Report
The most comprehensive package of practical data and a vast future outlook on where the CX market is going and how top companies are putting their customers at the heart of their strategy in the future.
What is the CX world talking about?
Free Webinar: Turning One-Time Buyers Into Loyal Customers
Black Friday is known for one-time purchases. Join this webinar to learn how to turn your one-time buyers into loyal customers! Date: Wednesday, October 5Time: 1 PM BST (UTC +1)/, 3 PM EEST (UTC +3) Running time: 45 min >> Enjoy your free...
Free eBook: Emotional Value Index (EVI®) – The Next Big Thing in CX Since the NPS
We know CX matters when it comes to sales. Today, a whopping 46% of consumers say that customer experience is the main driver of the purchase decision whereas pricing is only 20%. But what is the main driver of customer experience? Emotions. Emotions are the key...
Free Webinar: How to Ensure the Needed CX Readiness of Your Organization
Join this webinar to find out how your organization can push the CX program through and how to tackle all the problems throughout the journey. Date: Wednesday, August 31Time: 9 AM EST (UTC -4)/4 PM EEST (UTC +3)Running time: 45 min >> Enjoy your...
Increase Empathy to Feedback Processes with User Research
According to Stickdorn, Lawrence, Hormess, and Schneider (2018) customer journey maps should always be based on the actual research and user insights so that empathy towards customers could be increased, and their credibility improved. That way, it would be possible...
Free Webinar: How to use automation throughout the customer journey to increase profits
Join this webinar to learn how to use marketing automation to turn your customer feedback into revenue throughout your entire customer journey Date: Wednesday, June 1Time: 9 AM EDT (UTC -4)/4 PM EEST (UTC +3)Running time: 45 min >> Enjoy your free...
Free Customer Journey Map Template – Used and Loved by Thousands of Companies Globally
Every business wishes to provide people with products and services that they find valuable. To make it happen, your existing and potential clients need to find your product and the product needs to provide them with value - that makes sense, right. By mapping and...
Virtuaalinen takkakeskustelu Stockmannin kanssa: Tunnekokemus – mikä, miten ja miksi? (in Finnish)
Liity seuraamme rentoon takkakeskusteluun kuulemaan, miten ja miksi Stockmann, yksi Suomen suurimmista vähittäiskaupan toimijoista, mittaa tunnekokemusta. Milloin? Tiistaina 29. maaliskuuta 2022 klo 16:00Missä? VerkossaKesto: 60 min >> Lataa...
Virtual Fireside Chat with Stockmann: Emotional Experience – What, How, Why
Recording now available! Join us for a cozy fireside chat to learn how and why Stockmann, one of the biggest retailers in Finland, is measuring Emotional Experience Date: Wednesday, March 30Time: 9 AM EDT (UTC -4)/4 PM EEST (UTC +3)Running time: 60 min...
Free Webinar: Integrating Your EX and CX – A Key Strategy for Success in Healthcare
Recording now available! >> Enjoy your free recording here During the COVID-19 pandemic, Customer Experience (CX) and Employee Experience (EX) have risen to the forefront of many businesses. Experience is what matters, and what makes your customers, as well as...
Why did we start CXforum?
We believe that people deserve to be happy and deserve to have better experiences. And our way to make that happen is to educate customer experience professionals globally. To do this, we have brought together the greatest minds in CX, the highest value network, and the latest knowledge.
Of companies compete primarily on the basics of customer experience.
Of executives believe they offer an exceptional customer experience.
Of people agree that they have received a memorable and exceptional customer experience.
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We believe that everyone deserves to be happy and receive better customer experiences.
That is the reason why we created a center of excellence and global knowledge base around “The entire journey”. This means that we had to create the largest global community of customer experience and employee experience professionals.
Technology has changed the world so that 89% of companies compete purely on the basis of CX. More surprisingly, only 10% of companies invest enough in their customer experiences to make a meaningful difference.
CXforum is an independent network of customer experience and employee experience professionals, companies, and people to bring knowledge and methods together to create better experiences unconditionally.
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Alicia Miliano, Chief experience officer – AMEA area