Free Webinar: What Actions are CX Top Performers Taking to Succeed in 2024

Free Webinar: What Actions are CX Top Performers Taking to Succeed in 2024

Join us to learn what top performers in Customer Experience do differently that sets them ahead of the competition.

Date: May 29

Time: 9 am BST (UTC +1), 10 am CEST (UTC +2), 11 am EEST (UTC +3)

Running time: 45 min

Can’t attend live? Register anyway, and we’ll send you a recording.

>> Save your free seat here

Ever wondered what sets top performers in Customer Experience (CX) apart? So did we! That’s why we conducted the Future CX Outlook Research across various industries and company sizes globally. It’s time to reveal the insights.

Our research not only maps out the future direction of the CX industry but also provides highly valuable insights into how CX programs vary across different industries in terms of budget, data collection, data usage, and much more. Would you like to know how top performers put their customers at the heart of their strategy and stay ahead of the competition?

Join us on May 29 when Jaakko Männistö, a globally awarded CX professional and a co-founder of CXforum, reveals what makes front-runners stay ahead in CX, and how you can do it, too.

In this webinar, you will learn:

  • Everything about CX budgets: How large they are, how they are allocated, and the current trends.
  • Leadership in CX programs: Who leads them and how this ownership impacts results
  • Challenges and Opportunities: What are the main challenges and opportunities in CX today that you should be aware of
  • Industry Trends: What trends industry leaders in CX are investing in right now
Webinar: What Actions are CX Top Performers Taking to Succeed in 2024

About the speaker:

JAAKKO MÄNNISTÖ
Founder & CEO of Feedbackly, Awarded CX Leader, Researcher

Jaakko is a startup entrepreneur and an internationally awarded CX professional. Jaakko is a founder and CEO of Feedbackly, co-founder of CX Academy and CXforum. He is also one of the developers of the Emotional Value Index (EVI®) measurement framework and a global front-runner in Emotional Experience.

This webinar is brought to you by CXforumCarepage, and Feedbackly.

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Fireside Chat Webinar With Zendesk CTO Matthias Göhler: Transforming Customer Service With Generative AI

Fireside Chat Webinar With Zendesk CTO Matthias Göhler: Transforming Customer Service With Generative AI

Join us to learn the must-know about generative AI, how you can benefit from it, and how to get started.

Date: April 24

Time: 9 am BST (UTC +1), 10 am CEST (UTC +2), 11 am EEST (UTC +3)

Running time: 45 min

Can’t join in real time? No worries, all the registrants will receive a recording.

>> Save your free seat here

Over the last few years, there has been a lot of talk about generative AI and its potential to improve customer experience (CX). But in what ways, and most importantly, how do you get started?

To begin harnessing the benefits of generative AI, it’s essential to understand what it is and how it can streamline processes, personalize interactions, and help your agents save the time spent per ticket. At this webinar, we will delve into the most important aspects that all CX and customer service managers should know. It’s time to move beyond the AI hype and focus on its practical side.

Join Zendesk EMEA CTO Matthias Göhler in a fireside chat with CXforum’s Evely Kaasiku to explore the transformative power of generative AI. Welcome to join us to ask your questions or to simply listen.

In this webinar you will learn:

  • Dive into the practical applications of generative AI and discover how it can boost agent efficiency and elevate customer interactions
  • Explore diverse ways AI can enhance chatbot interactions, create and refine knowledge bases, streamline call and ticket summaries, and more
  • Learn how your organization can get started with generative AI or improve the efforts you already have in place

Fireside Chat Webinar With Zendesk CTO Matthias Göhler: Transforming Customer Service With Generative AI

About the speakers:

MATTHIAS GÖHLER
Chief Technology Officer of Zendesk, EMEA

Matthias Göhler joined Zendesk in October 2021 as the EMEA Chief Technology Officer. He is passionate about helping brands realize their goals for market-leading customer experiences that can build deeper customer relationships and brand loyalty.

Matthias has more than 20 years of experience in technology and SaaS industries. He joined Zendesk from SAP where he spent the last 10+ years in their Customer Experience practice building up an industry portfolio for Customer Experience. Prior to SAP, Matthias worked with Gemini Consulting with their strategy practice.

Based in Mannheim, Germany, Matthias also volunteers his time as a coach for various start-ups and social projects.

EVELY KAASIKU (fireside chat moderator)
Chief Marketing Officer of Feedbackly, Community Manager at CXforum

Evely is a full-stack marketing professional who has always been interested in human psychology and its impact on decision-making. With over 10 years of experience in marketing, she has gained extensive experience in both B2C and B2B. During her career, she has also led a start-up intending to change the world of customer feedback collection – CX has always been in her heart. Today, she is the CMO at Feedbackly, the only CX platform that focuses on measuring customers’ emotional experiences.

This webinar is brought to you by CXforumCarepage, Feedbackly, and Zendesk.

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Free Webinar: From Service to Joy: Motivating Your Team to Truly Care

Free Webinar: From Service to Joy: Motivating Your Team to Truly Care

Join us to learn how to empower your staff to always deliver extraordinary service and motivate them on how to truly care!

Date: February 29

Time: 9 am GMT (UTC +0), 10 am CET (UTC +1), 11 am EET (UTC +2)

Running time: 45 min

Can’t join in real time? No worries, all the registrants will receive a recording.

>> Save your free seat here

Your employees are one of the biggest creators of your customer experience. They make your customers smile or churn, but too often it happens that they don’t care… So how do you make your team genuinely care about customer experience?

At this webinar, we will discuss how to transform company culture to ensure that your customer support agents, cashiers, store managers, and everyone on your team consistently deliver outstanding experiences to your customers. In today’s competitive landscape, exceptional service is not just a differentiator; it’s a necessity.

Join us for an insightful session with two CX experts from Happirel, Sarah Karlsson and Izabella Hammar, and explore new strategies on how to empower your team and prioritize customer happiness as a top goal.

In this webinar you will learn:

  • Discover the impactful difference it makes to have team members who truly care about your customers
  • Building a supportive culture with employee empowerment 
  • Actionable steps to transform mindsets into truly caring

>> Save your free seat here

Free Webinar: From Service to Joy: Motivating Your Team to Truly Care

About speakers:

IZABELLA HAMMAR
CEO of Happirel

Izabella, with extensive experience as the CEO of HappiRel, brings a wealth of expertise in establishing and enhancing customer service. She is dedicated to fostering happy relations by leveraging her proficiency in technology, workflows, and cultivating a customer-centric culture.

SARAH KARLSSON
CX Consultant at HappiRel

With extensive experience in customer service and a proven track record in addressing diverse challenges, Sarah excels in managing projects and delivering impactful workshops. Her expertise, honed through working with numerous clients, makes her a key player in guiding companies towards exceptional customer service.

This webinar is brought to you by CXforumCarepage, Feedbackly, and Happirel.

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Free Webinar: Making CX Stick – What It Takes to Implement a Culture Change

Free Webinar: Making CX Stick – What It Takes to Implement a Culture Change

Join this exciting conversation for an infusion of creative energy and gain a couple of new arrows in your CX quiver!

Date: February 7

Time: 9 am EST (UTC -5) / 2 pm CET (UTC +0) / 4 pm EET (UTC +2)

Running time: 45 min

Can’t join in real time? No worries, all the registrants will receive a recording.

>> Save your free seat here

Building a successful Customer Experience program often requires a shift in company culture and in the way employees and managers think. One of the many things that is amazing about Customer Experience work is how it builds on itself. When we earn success in a particular discipline, it gives us the ability to gain another foothold and propel the organization forward toward greater customer centricity.

While there are so many remarkable elements of CX’s work, in this presentation our guest Nate Brown, co-founder of CX Accelerator and a global CX thought leader, will focus on how to perform a culture change and make CX stick in a business.

Join this exciting conversation for an infusion of creative energy and gain a couple of new arrows in your CX quiver! Welcome to ask your questions or tune in to listen only.

In this webinar you will learn:

  • How to gain meaningful momentum in the area of Voice of Customer
  • The required role of relevant Change Management
  • Making the transformation about what it really is….a culture change

>> Save your free seat here

Free Webinar: Making CX Stick - What It Takes to Implement a Culture Change

About the speaker:

NATE BROWN
Co-Founder of CX Accelerator

Nate Brown is a perpetual student of the world’s greatest experiences and the people who create them. Having spent the first decade of his career managing a complex technical support environment for Occupational Health and eLearning software, Nate transitioned to Customer Experience in 2015. After authoring The Ultimate CX Primer, Brown was dubbed the “CX Influencer of the Year” by CloudCherry in 2019, and a top global CX thought leader by ICMI, Exceeders, Netomi, Martech, and many more. As a passion project, Nate created CX Accelerator, a first-class virtual community for Customer Experience professionals. Nate serves as the Senior Director of Customer Experience for Arise Virtual Solutions and can be found at a variety of conferences speaking and training on the CX topics he loves.

This webinar is brought to you by CXforumCarepage, Feedbackly, and CX Accelerator.

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Free Webinar: From Zero to CX Superhero – The Steps to a Rocking CX Program

Free Webinar: From Zero to CX Superhero – The Steps to a Rocking CX Program

Join to discover expert insight about how to build a successful CX program that is loved by your company as well as your customers.

Date: November 29

Time: 2 pm CET (UTC +0) / 4 pm EET (UTC +2)

Running time: 45 min

Can’t join in real time? No worries, all the registrants will receive a recording.

>> Save your free seat here

Whether you’re at the beginning of the journey of measuring customer experience or you’re a seasoned CX professional, this webinar promises valuable insights and actionable advice to enhance your CX program.

Kristian Stolt, COO of Feedbackly, has helped many worldwide businesses succeed in customer experience. In this exclusive session, he’ll share the secrets of crafting a successful CX program. He’ll also talk about what sets successful CX programs apart from underperformers.

Join us on November 29th to learn great advice for elevating your CX program. Welcome to ask your questions or tune in to listen only.

In this webinar you will learn:

  • What are the cornerstones of a successful CX program
  • How to convince the decision-makers and build a forward-driving CX culture
  • How to choose the right tools
  • Common mistakes to avoid

>> Save your free seat here

Free Webinar: From Zero to CX Superhero - The Steps to a Rocking CX Program

About the speaker:

Kristian Stolt
CX Academy coach, COO and partner of Feedbackly

Kristian is the COO of Feedbackly and one of the head coaches of the CX Academy. Kristian and his team have helped many industry leaders across the world succeed with their CX programs and become CX front-runners. Among the many, they have helped the City of Helsinki, Merck, Innovasport, the Australian Government, Stockmann, and Banregio.

This webinar is brought to you by CXforumCarepage, and Feedbackly.

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Free Webinar: Redefining Healthcare: The Importance of Purpose in the Patient Experience

Free Webinar: Redefining Healthcare: The Importance of Purpose in the Patient Experience

Hear from one of Australia’s most trusted Healthcare advisors about the power of Purpose in Customer Experience.

Date: September 28

Time: 4 pm AEST (UTC +10) / 9 am EEST (UTC +3)

Running time: 45 min

Can’t join in real time? No worries, all the registrants will receive a recording.

>> Save your free seat here

Do you truly understand what your customers, patients, residents, or clients really want in their experiences? Are you struggling with your mission statement, values, and principles to lead your organisation into a new phase of growth or stability?

If you’re eager to explore the transformative power of Purpose in the realm of customer and patient experiences, don’t miss our upcoming webinar. 

Join us on September 28th for an engaging webinar with Alan Forbes, the CEO of Patient Experience Group and one of Australia’s most trusted advisors to senior Healthcare executives. Alan will explore the important role of Purpose throughout the customer experience journey, using the patient experience as an example.

In this webinar, Alan will detail the common pitfalls and misconceptions surrounding patient expectations and unpack some challenges that have trapped various businesses in substandard experience delivery.

In this webinar you will learn:

  • How to redefine your own organisations’ purpose to focus on patient experiences
  • Why changing mindsets around how we understand and explore patient experiences is critical
  • What to consider when you are developing strategies for change

>> Save your free seat here

Free Webinar: Redefining Healthcare: The importance of purpose in the Patient Experience

About the speaker:

Alan Forbes
CEO of Patient Experience Group

As a thought leader in the healthcare industry, Alan shares expertise and insights with audiences worldwide, inspiring and guiding them to break through siloed thinking and foster an all-inclusive approach that prioritises the patient. As CEO of Patient Experience Group, he has worked with healthcare organisations of all different shapes, sizes, and specialties; from aged care to large hospitals and even private practice, delivering innovative solutions and positive change. In his book, “The Patient Experience,” he offers practical strategies and actionable steps to enhance patient satisfaction and organisational success. His mission is to empower forward-thinking executives to provide the best possible experience for their patients and staff and ensure the utmost confidence in their organisation.

This webinar is brought to you by CXforumCarepage, Patient Experience Group, and Feedbackly.

Save your free seat here: