What’s happening in the CX world?

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What is the CX world talking about?

Free Webinar: It’s Time to Move On From NPS: The Hidden Flaws in Your CX Measurement

Join two global customer experience leaders as they challenge the status quo—and reveal why it’s time to move on from NPS. Customer loyalty is the lifeblood of any business—but are we measuring it correctly? For decades, Net Promoter Score (NPS) has been the go-to...

Free Webinar: From Theory to Practice: SEB’s Journey to Customer-Centricity

In this webinar, you will learn what it truly means to be a customer-centric company and hear SEB's story of implementing customer-centricity, from internal communication and teamwork to daily operations. Date: April 2 Time: 8 am BST (UTC +1) / 9 am CEST (UTC +2) / 10...

Free Webinar: Change That Puts Customers First: Aligning Culture, People & Experience

In this webinar, we'll discuss with experienced CX experts what makes a change toward a customer-centric culture difficult and how to overcome the challenges. Date: Feb 26 Time: 8 am GMT (UTC +0) / 9 am CET (UTC +1) / 10 am EET (UTC +2) Running time: 45 min Can't...

Free Webinar: How to Transform Your Customer Support With Human-Centric AI

In this webinar, we’ll discuss with Adriana Sojda from Zendesk about how AI helps businesses enhance customer support and how anyone can get started with using AI in simple steps. Date: Feb 4 Time: 8 am GMT (UTC +0) / 9 am CET (UTC +1) / 10 am EET (UTC +2) Running...
AI is still a utility of the few

AI is still a utility of the few

Artificial intelligence (AI) is not only popular in headlines these days – but there is also an increasing number of published research papers on subjects pertaining to AI, making it an all-round hot topic. Although there is a lot of hype and anticipation about...

6 Things you need to get Customer Experience right

6 Things you need to get Customer Experience right

By Lauren Todorovic Customers hold the key to the success of any company. So it’s vital that for your organization to get ahead of the competition, you need to listen to your customers. It seems that everyone knows this - and yet most organizations struggle to keep...

How to turn feedback into sales?

How to turn feedback into sales?

Great sales representatives and marketing managers understand the importance of customer feedback and how it helps them to build a brand, create loyalty, and make sales. But many of us tend to use positive feedback as a way to reinforce our decisions and look at...

Why Is Customer Experience So Important To Measure?

Why Is Customer Experience So Important To Measure?

There’s a lot of buzz right now about customer experience (CX), and why it’s the next big thing for companies to differentiate themselves in a competitive market. But what are people really saying? By dedicating themselves to a better customer experience, companies...

Using customer experience to upsell – What?

Using customer experience to upsell – What?

What is upsell in the first place? This is a term you hear bantered around in the internet marketing world. Truth be told you live with upselling consistently; you might conceivably not be tuned into it. This article clarifies what an upsell is and how you can utilize...

5 Key Ways To Improve Customer Loyalty

5 Key Ways To Improve Customer Loyalty

Getting new customers is difficult, time-consuming, and expensive. In fact, it is 5 times more expensive than nurturing existing customers. So why not put more energy into keeping the customers you already have? You know them already. You know what they want. You know...

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