The webinar replay is now available! Learn how measuring NPS alongside customer emotion data can elevate your CX insights to the next level.

Date: June 19

Time: 9 am BST (UTC +1), 10 am CEST (UTC +2), 11 am EEST (UTC +3)

Running time: 45 min

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The latest Future CX Outlook research shows that the Net Promoter Score (NPS) remains the most used Customer Experience KPI. However, many CX professionals globally have stated that measuring only NPS is not enough. NPS is a powerful tool, but to truly capture the voice of the customer, we need to delve deeper into their emotions.

Join us on June 19, when we’ll discuss with Jaakko Männistö, globally awarded CX leader and CEO of Feedbackly, how to improve the quality of your CX insights and make them more actionable by integrating NPS with customer emotional experience data.

In this webinar, you will learn:

  • The synergy between NPS and customer emotions: Learn how combining these insights can provide a comprehensive view of customer satisfaction.
  • Actionable strategies: Discover techniques to effectively integrate emotional feedback into your CX programs.
  • Practical examples: See how to leverage this holistic approach in practice to drive customer loyalty and business growth.
Webinar: Integrating NPS and Customer Emotions for Leveling Up CX Insights

About the speaker:

Awarded CX Leader, Founder, Researcher

Jaakko is a startup entrepreneur and an internationally awarded CX professional. Jaakko is a founder and CEO of Feedbackly, co-founder of CX Academy and CXforum. He is also one of the developers of the Emotional Value Index (EVI®) measurement framework and a global front-runner in Emotional Experience.

This webinar is brought to you by CXforumCarepage, and Feedbackly.

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