Join us to learn what top performers in Customer Experience do differently that sets them ahead of the competition.

Date: May 29

Time: 9 am BST (UTC +1), 10 am CEST (UTC +2), 11 am EEST (UTC +3)

Running time: 45 min

Can’t attend live? Register anyway, and we’ll send you a recording.

>> Save your free seat here

Ever wondered what sets top performers in Customer Experience (CX) apart? So did we! That’s why we conducted the Future CX Outlook Research across various industries and company sizes globally. It’s time to reveal the insights.

Our research not only maps out the future direction of the CX industry but also provides highly valuable insights into how CX programs vary across different industries in terms of budget, data collection, data usage, and much more. Would you like to know how top performers put their customers at the heart of their strategy and stay ahead of the competition?

Join us on May 29 when Jaakko Männistö, a globally awarded CX professional and a co-founder of CXforum, reveals what makes front-runners stay ahead in CX, and how you can do it, too.

In this webinar, you will learn:

  • Everything about CX budgets: How large they are, how they are allocated, and the current trends.
  • Leadership in CX programs: Who leads them and how this ownership impacts results
  • Challenges and Opportunities: What are the main challenges and opportunities in CX today that you should be aware of
  • Industry Trends: What trends industry leaders in CX are investing in right now
Webinar: What Actions are CX Top Performers Taking to Succeed in 2024

About the speaker:

Founder & CEO of Feedbackly, Awarded CX Leader, Researcher

Jaakko is a startup entrepreneur and an internationally awarded CX professional. Jaakko is a founder and CEO of Feedbackly, co-founder of CX Academy and CXforum. He is also one of the developers of the Emotional Value Index (EVI®) measurement framework and a global front-runner in Emotional Experience.

This webinar is brought to you by CXforumCarepage, and Feedbackly.

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