Webinars

 CXforum organizes monthly webinars around customer experience topics. Check what are the hottest topics in the field of customer experience and join our webinars!

Join our webinars in real-time or get a free replay

Fireside Chat With Kekäle: How to Inspire Team Buy-in for the Right Emotional Customer Experience

In this webinar, we’ll discuss with Joonas Kekäle from Kekäle about how to inspire the team to care and create the right emotional CX. Date: Nov 26...

Fireside Chat Webinar With Max Ekman: The Secret to CX Success — Finnair’s In-Flight Experience

The webinar replay is now available! In this webinar, we’ll discuss with Max Ekman from Finnair what makes this leading Nordic airline’s in-flight...

Free Webinar: How Stockmann Takes Action on Customer Emotions to Improve CX

The webinar replay is now available! In this webinar, we'll explore how Stockmann, a leading Nordic retailer, uses customer emotional feedback to...

Free Webinar: Retirement Revolution with CX Personalisation – How to Do it Right

Date: August 28 Time: 3 pm AEST, 5 am UTC, 8 am EEST Running time: 45 min Can't attend live? Register anyway, and we'll send you a...

Free Webinar: Integrating NPS and Customer Emotions for Leveling Up CX Insights

The webinar replay is now available! Learn how measuring NPS alongside customer emotion data can elevate your CX insights to the next level....

Free Webinar: What Actions are CX Top Performers Taking to Succeed in 2024

Join us to learn what top performers in Customer Experience do differently that sets them ahead of the competition. Date: May 29 Time: 9 am BST...

Fireside Chat Webinar With Zendesk CTO Matthias Göhler: Transforming Customer Service With Generative AI

Join us to learn the must-know about generative AI, how you can benefit from it, and how to get started. Date: April 24 Time: 9 am BST (UTC...

Free Webinar: From Service to Joy: Motivating Your Team to Truly Care

Join us to learn how to empower your staff to always deliver extraordinary service and motivate them on how to truly care! Date: February 29...

Free Webinar: Making CX Stick – What It Takes to Implement a Culture Change

The webinar replay is now available! Join this exciting conversation for an infusion of creative energy and gain a couple of new arrows in your CX...

Free Webinar: From Zero to CX Superhero – The Steps to a Rocking CX Program

Join to discover expert insight about how to build a successful CX program that is loved by your company as well as your customers....
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