What’s happening in the CX world?
Want to stay up to date with everything going in the world of CX and EX? You’ve come to the right place!
What is the CX world talking about?
VoC + VoE = The Winning Equation
Employees are the ones who build trusted relationships with customers – who communicate with them every day, pick up on unspoken cues, receive immediate feedback and notice common issues that arise. Too often, though, these valuable insights go unnoticed. Many...
Free Webinar: Transforming CX Measurement: Harnessing Technology for Inclusion and Accessibility
Join this webinar to gain practical insights on leveraging technology to collect comprehensive feedback and improve inclusive customer experiences. Date: 23rd of AugustTime: 4 pm AEST (UTC +10) / 7 am BST (UTC +1) / 9 am EEST (UTC +3)Running time: 45 min >>...
Unleashing the power: Why CX reigns supreme in a post-pandemic world.
In the wake of the global pandemic, the world has experienced a profound shift in how we live, work, and interact with businesses. As businesses navigate the uncertainties and challenges of a post-pandemic world, one thing has become abundantly clear: customer...
Building a customer-centric culture to achieve sustainable business growth
In today's fiercely competitive business landscape, customer-centricity has become a critical differentiator for organisations aiming to thrive and sustain long-term success. Customer-centric is not just a buzzword; it represents a strategic approach that places...
Free Webinar: Boosting Customer Centricity with the Jobs-to-Be-Done Theory
Join this webinar to learn effective approaches and strategies that help businesses to drive growth, create new innovations, and enhance customers' experiences. Date: Wednesday, June 21Time: 9 AM EDT (UTC -4) / 4 PM EEST (UTC +3)Running time: 45 min >> Enjoy...
Free Webinar: Customer Experience – The Key to Success in Challenging Times
Join this webinar to learn how your CX is the key factor that makes or breaks it for your business during challenging times. Date: Thursday, May 25Time: 9 AM EDT (UTC -4) / 4 PM EEST (UTC +3)Running time: 60 min >> Enjoy your free recording here When the...
Top 4 Customer Experience trends in 2023
In today's business landscape, delivering a superior customer experience is more important than ever. With a vast array of products and services available to customers, companies must go above and beyond to ensure they stand out against their competitors. Improving...
Virtual fireside chat: How to Build a Successful B2B CX Program?
Join this webinar to learn Air France's best practices on how to build a B2B customer experience program that can take your business to the next level. Date: Wednesday, May 10 Time: 9 AM BST (UTC +1) / 11 AM EEST (UTC +3) Running time: 60 min >> Enjoy...
Free Webinar: Why Your Journey Map is Likely a Dead-End (and How to Fix It)
Join this webinar to acquire a fresh approach and useful tools for capturing customer feedback and utilizing the Voice of Customer (VoC). Date: Tuesday, April 25Time: 11 AM BST (UTC +1) / 1 PM EEST (UTC +3) Running time: 45 min >> Enjoy your free recording...
Free Webinar: Expert Tips for Using Customer Emotion Data in Improving Business Results
Join this webinar to learn practical examples of how to measure customer emotion and how to use customer emotion data in improving business results. Date: Wednesday, March 1Time: 9 AM EST (UTC -5)/, 4 PM EET (UTC +2) Running time: 60 min >> Enjoy...
Subscribe