Join this webinar to gain practical insights on leveraging technology to collect comprehensive feedback and improve inclusive customer experiences.
Date: 23rd of August
Time: 4 pm AEST (UTC +10) / 7 am BST (UTC +1) / 9 am EEST (UTC +3)
Running time: 45 min
Accessibility is a crucial but often overlooked aspect of customer experience. According to the World Health Organization, approximately 15% of the world’s population experiences some form of disability, and over 1 billion people are aged 60 years or over. Inclusive feedback collection is not only an ethical requirement but a business requirement for companies that want to deliver exceptional experiences.
Join us on Wednesday, 23rd August, as we are joined by Emma Goodsell, Customer Success Manager at CarePage Business, to explore the power of technology in delivering accessible and inclusive VoC programs.
This webinar will cover innovative survey platforms, interactive question formats, and accessibility features that enhance participation and engagement for all customers.
Participants will gain practical insights on leveraging technology to collect comprehensive feedback and improve inclusive customer experiences.
In this webinar you will learn:
- How to identify the accessibility requirements of your target audiences
- The best tools and technology to use to ensure your feedback collection is accessible
- How to design accessible survey questions
- The key accessibility features that enhance participation and engagement
PS! No worries if you are not able to attend in real-time. Register now and we’ll send a recording afterward!
About the speaker:
Customer Success Manager at Carepage Business
Emma is a key customer success professional at CarePage Business. With her expertise in managing the rollout, training, and implementation of CarePage’s customer experience software, Emma empowers aged care providers to harness inclusive and accessible tools for tangible evidence of CX in real-time. Her passion for the aged care sector and dedication to making a meaningful difference drives her to work closely with providers, designing and developing strategic voice of customer programs that have been tailored to their unique audiences. Join Emma in our webinar as she shares insights and strategies on how to leverage technology for inclusivity and accessibility in CX measurement.