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It’s here now – Future CX Outlook Report
The most comprehensive package of practical data and a vast future outlook on where the CX market is going and how top companies are putting their customers at the heart of their strategy in the future.
What is the CX world talking about?
Unleashing the power: Why CX reigns supreme in a post-pandemic world.
In the wake of the global pandemic, the world has experienced a profound shift in how we live, work, and interact with businesses. As businesses navigate the uncertainties and challenges of a post-pandemic world, one thing has become abundantly clear: customer...
Building a customer-centric culture to achieve sustainable business growth
In today's fiercely competitive business landscape, customer-centricity has become a critical differentiator for organisations aiming to thrive and sustain long-term success. Customer-centric is not just a buzzword; it represents a strategic approach that places...
Free Webinar: Boosting Customer Centricity with the Jobs-to-Be-Done Theory
Join this webinar to learn effective approaches and strategies that help businesses to drive growth, create new innovations, and enhance customers' experiences. Date: Wednesday, June 21Time: 9 AM EDT (UTC -4) / 4 PM EEST (UTC +3)Running time: 45 min >> Enjoy...
Free Webinar: Customer Experience – The Key to Success in Challenging Times
Join this webinar to learn how your CX is the key factor that makes or breaks it for your business during challenging times. Date: Thursday, May 25Time: 9 AM EDT (UTC -4) / 4 PM EEST (UTC +3)Running time: 60 min >> Enjoy your free recording here When the...
Top 4 Customer Experience trends in 2023
In today's business landscape, delivering a superior customer experience is more important than ever. With a vast array of products and services available to customers, companies must go above and beyond to ensure they stand out against their competitors. Improving...
Virtual fireside chat: How to Build a Successful B2B CX Program?
Join this webinar to learn Air France's best practices on how to build a B2B customer experience program that can take your business to the next level. Date: Wednesday, May 10 Time: 9 AM BST (UTC +1) / 11 AM EEST (UTC +3) Running time: 60 min >> Enjoy...
Free Webinar: Why Your Journey Map is Likely a Dead-End (and How to Fix It)
Join this webinar to acquire a fresh approach and useful tools for capturing customer feedback and utilizing the Voice of Customer (VoC). Date: Tuesday, April 25Time: 11 AM BST (UTC +1) / 1 PM EEST (UTC +3) Running time: 45 min >> Enjoy your free recording...
Free Webinar: Expert Tips for Using Customer Emotion Data in Improving Business Results
Join this webinar to learn practical examples of how to measure customer emotion and how to use customer emotion data in improving business results. Date: Wednesday, March 1Time: 9 AM EST (UTC -5)/, 4 PM EET (UTC +2) Running time: 60 min >> Enjoy...
Virtual fireside chat: How Marketing Teams Should Think About CX
Join this webinar with Uber and CXforum to learn how to provide the best experiences across the entire customer journey Date: Thursday, January 26Time: 9 AM EST (UTC -5)/, 4 PM EET (UTC +2) Running time: 60 min >> Enjoy your free recording here...
Why did we start CXforum?
We believe that people deserve to be happy and deserve to have better experiences. And our way to make that happen is to educate customer experience professionals globally. To do this, we have brought together the greatest minds in CX, the highest value network, and the latest knowledge.
89%
Of companies compete primarily on the basics of customer experience.
80%
Of executives believe they offer an exceptional customer experience.
8%
Of people agree that they have received a memorable and exceptional customer experience.
The biggest digital community of CX professionals
We believe that everyone deserves to be happy and receive better customer experiences.
That is the reason why we created a center of excellence and global knowledge base around “The entire journey”. This means that we had to create the largest global community of customer experience and employee experience professionals.
Technology has changed the world so that 89% of companies compete purely on the basis of CX. More surprisingly, only 10% of companies invest enough in their customer experiences to make a meaningful difference.
CXforum is an independent network of customer experience and employee experience professionals, companies, and people to bring knowledge and methods together to create better experiences unconditionally.
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Jaakko Männistö, CX Professional and founder
