Webinars

CXforum organizes monthly webinars around customer experience topics. Check what are the hottest topics in the field of customer experience and join our webinars!

Join our webinars in real-time or get a free replay

Free Webinar: How to Transform Your Customer Support With Human-Centric AI

In this webinar, we’ll discuss with Adriana Sojda from Zendesk about how AI helps businesses enhance customer support and how anyone can get started...

Fireside Chat With Kekäle: How to Inspire Team Buy-in for the Right Emotional Customer Experience

In this webinar, we’ll discuss with Joonas Kekäle from Kekäle about how to inspire the team to care and create the right emotional CX. Date: Nov 26...

Fireside Chat Webinar With Max Ekman: The Secret to CX Success — Finnair’s In-Flight Experience

The webinar replay is now available! In this webinar, we’ll discuss with Max Ekman from Finnair what makes this leading Nordic airline’s in-flight...

Free Webinar: How Stockmann Takes Action on Customer Emotions to Improve CX

The webinar replay is now available! In this webinar, we'll explore how Stockmann, a leading Nordic retailer, uses customer emotional feedback to...

Free Webinar: Retirement Revolution with CX Personalisation – How to Do it Right

Date: August 28 Time: 3 pm AEST, 5 am UTC, 8 am EEST Running time: 45 min Can't attend live? Register anyway, and we'll send you a...

Free Webinar: Integrating NPS and Customer Emotions for Leveling Up CX Insights

The webinar replay is now available! Learn how measuring NPS alongside customer emotion data can elevate your CX insights to the next level....

Free Webinar: What Actions are CX Top Performers Taking to Succeed in 2024

Join us to learn what top performers in Customer Experience do differently that sets them ahead of the competition. Date: May 29 Time: 9 am BST...

Fireside Chat Webinar With Zendesk CTO Matthias Göhler: Transforming Customer Service With Generative AI

Join us to learn the must-know about generative AI, how you can benefit from it, and how to get started. Date: April 24 Time: 9 am BST (UTC...

Free Webinar: From Service to Joy: Motivating Your Team to Truly Care

Join us to learn how to empower your staff to always deliver extraordinary service and motivate them on how to truly care! Date: February 29...

Free Webinar: Making CX Stick – What It Takes to Implement a Culture Change

The webinar replay is now available! Join this exciting conversation for an infusion of creative energy and gain a couple of new arrows in your CX...

FREE Webinar: Emotional Experience – A New Way To Measure Your CX

Recording now available! >> Enjoy the recording of the webinar here Measuring customer experience is more popular than ever and not without a reason. In the quick pace of technological development, only a very few companies are able to compete purely based on...

FREE Webinar: Putting Your Customer Experience Data Into Action – A Step-By-Step Recipe For Success

Measuring customer experience is more popular than ever and, if you’re reading this, you likely agree. You understand that collecting CX data is key, understanding its value to your business is critical, but identifying the right actions to take is not always so...

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