Would you like to learn what the top performers do in the field of Customer Experience?
We wanted it as well. That is the reason why we went out there and asked nearly 500 market leaders and top performers in CX what they do regarding their CX activities, budgets, and plans for the future. What we got is a comprehensive package from practical data and a vast future outlook on where the CX market is going and how top companies are putting their customers at the heart of their strategy in the future. We are excited to share with you the key facts and insights from the Future CX Outlook Report.
Join us on April 28 to understand where the CX budgets are appointed and what the industry feels about how to quantify the ROI of Customer Experience efforts all the way to the rise of the emotional experience measurement.
In this webinar you will learn:
- Who owns the responsibilities of running CX strategies in the companies and how it is distributed?
- What are the main targets of investments in CX for the coming years?
- How new challenges like quantifying your ROI are impacting the activities the professionals take?
- What are the future trends of the Customer Experience industry that the top performers are already investing in right now?
Date: Wednesday, April 28
Time: 9 AM EST (UTC -4)/ 4 PM EET (UTC +3)
Running time: 45 min
PS! No worries if you are not able to attend in real-time. Register now and we’ll send a recording afterward!