What’s happening in the CX world?
Want to stay up to date with everything going in the world of CX and EX? You’ve come to the right place!
What is the CX world talking about?
Why Your Business Should Measure Emotional Experience
There’s no doubt that emotions play a significant role in our purchasing behaviors. All of us have made at least one impulsive purchase in our life because it made us excited or happy. Similarly, we have also walked away or given up purchasing due to negative...
Free Webinar: Spotting Opportunities From Positive And Negative Feedback
Recording now available! >> Enjoy your free recording here One of the biggest questions regarding the collection of customer feedback is: How can you make customer feedback work for your business? In this webinar, we will tackle this question and help you understand...
Free Webinar: Using Your Customer Feedback To Increase Revenue
Recording now available! >> Enjoy the recording of the webinar here Reputation’s CX Strategy Director, Chris Sparling will look at where CX sits in 2021's ever-evolving world. How can businesses of all sizes use the omnichannel feedback of their customers, from both...
Free Webinar: How Winning Companies Turn Customer Experience Data Into Action
Recording now available! >> Enjoy the recording of the webinar here Measuring CX is more popular than ever, but only a few businesses are following the main principles of Customer Experience Analytics and actually getting valuable insights from the customer...
FREE Webinar: Next-Gen CX Analysis – How Best Companies Turn Massive Customer Data Into Revenue-Driven Insights
Recording now available! >> Enjoy the recording of the webinar here Just like every business out there, also you are gathering massive amounts of data about your customers, from support conversations to feedback to revenue. Customer data is extremely valuable....
The impact of chat service on the e-commerce CX
A good digital customer experience is proven to contribute to online customer satisfaction, sales, customer loyalty, and positive word-of-mouth communication. However, very little research has been done on the topic, especially in Finland, although digital customer...
Webinar gratuito: la experiencia emocional – una nueva métrica para medir CX
Recording now available! >> Enjoy the recording of the webinar here Medir la experiencia del cliente siempre ha sido importante, el contexto actual ha hecho que sea indispensable. Solo unas pocas compañías o marcas pueden diferenciarse e ignorar al cliente y no...
How To STOP Workplace Violence?
Workplace violence is rising at an alarming rate. Although many leaders and staff are concerned, most don’t know how or where to begin to solve this horrific problem. The following is my interview with a renowned expert. I hope this resonates and causes you to become...
FREE Webinar: What Actions Are CX Top Performers Taking To Succeed
Would you like to learn what the top performers do in the field of Customer Experience? We wanted it as well. That is the reason why we went out there and asked nearly 500 market leaders and top performers in CX what they do regarding their CX activities, budgets, and...
EVI® – The Next Big Thing In CX Since The NPS
To this point, we have been living in the world of simplification. And to be honest, we still do and that is a good thing. But we would need to be able to look deeper than just satisfaction, recommendations, and ease of doing business. The study of Emotional...
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