What’s happening in the CX world?
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What is the CX world talking about?
FREE Webinar: What Actions Are CX Top Performers Taking To Succeed
Would you like to learn what the top performers do in the field of Customer Experience? We wanted it as well. That is the reason why we went out there and asked nearly 500 market leaders and top performers in CX what they do regarding their CX activities, budgets, and...
EVI® – The Next Big Thing In CX Since The NPS
To this point, we have been living in the world of simplification. And to be honest, we still do and that is a good thing. But we would need to be able to look deeper than just satisfaction, recommendations, and ease of doing business. The study of Emotional...
FREE Webinar: Emotional Experience – A New Way To Measure Your CX
Recording now available! >> Enjoy the recording of the webinar here Measuring customer experience is more popular than ever and not without a reason. In the quick pace of technological development, only a very few companies are able to compete purely based on...
FREE Webinar: Putting Your Customer Experience Data Into Action – A Step-By-Step Recipe For Success
Measuring customer experience is more popular than ever and, if you’re reading this, you likely agree. You understand that collecting CX data is key, understanding its value to your business is critical, but identifying the right actions to take is not always so...
Have Your Say On The Future Of CX!
Does your business invest in CX? Every year hundreds CX and marketing professionals like you take the survey to help the industry to gain a better understanding of the trends of CX. Share your insight on the future of CX and gain early access to our latest report on...
Why is customer journey mapping important?
The customer journey is an integral element to understand customer experience effectively and gain advantages from it. It is the sum of different stages through which a customer passes, beginning from the first encounter with the brand until the post-purchase...
The Future of Customer Experience (CX) in the COVID-19 Era
Now more than ever we live in an ever-changing business environment and also businesses face this pandemic like never before. The COVID-19 pandemic has focused new attention on customer experience. How can companies wisely move forward into the new normal, while...
Customer journey is taking over
‘Customer is the King’ and no one’s kidding about it. In an era where the business world is a spectrum of intense competition, every organization must strive to survive by utilizing the best strategies available out there. Even though you might already be aware of...
AI is still a utility of the few
Artificial intelligence (AI) is not only popular in headlines these days – but there is also an increasing number of published research papers on subjects pertaining to AI, making it an all-round hot topic. Although there is a lot of hype and anticipation about...
Customer Complaints: The Bitter Pill That is Good For Business
By Lauren Todorovic Word of mouth over time can either make or break any business. If customers have a good experience, they will tell others about how you made them feel, what you did to make them feel or how satisfied they were with your product. But if a customer...
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