What is the CX world talking about?
Customer Experience (CX) is not all about Surveys, but when measuring CX it is crucial to understand on what you measure and what you ask your customers. Regular customers is a one thing but what if the person is not your customer (yet)? We are regularly asked what...
Great sales representatives and marketing managers understand the importance of customer feedback and how it helps them to build a brand, create loyalty, and make sales. But many of us tend to use positive feedback as a way to reinforce our decisions and look at...
There’s a lot of buzz right now about customer experience (CX), and why it’s the next big thing for companies to differentiate themselves in a competitive market. But what are people really saying? By dedicating themselves to a better customer experience, companies...
What is upsell in the first place? This is a term you hear bantered around in the internet marketing world. Truth be told you live with upselling consistently; you might conceivably not be tuned into it. This article clarifies what an upsell is and how you can utilize...
Getting new customers is difficult, time-consuming, and expensive. In fact, it is 5 times more expensive than nurturing existing customers. So why not put more energy into keeping the customers you already have? You know them already. You know what they want. You know...
Trying to find the ROI behind customer experience investments might be a tricky time to time. Here is one approach that is based on vast studies about companies that excel in listening to their customers and taking that information back to their business to improve...
We believe that everyone deserves to be happy and get better quality experiences every day. That is the reason why we created a center of excellence and global knowledge base around “The entire journey” which basically means that we had to create the largest global...
Why did we start CXforum?
We believe that people deserve to be happy and deserve to have better experiences. And our way to make that happen is to educate customer experience professionals globally. To do this, we have brought together the greatest minds in CX, the highest value network, and the latest knowledge.
Of companies compete primarly on the basis of customer experience.
Of executives believe they offer an exceptional customer experience.
Of people agree that they have received a memorable and exceptional customer experience.
The biggest digital community of CX professionals
We believe that everyone deserves to be happy and receive better customer experiences.
That is the reason why we created a center of excellence and global knowledge base around “The entire journey”. This means that we had to create the largest global community of customer experience and employee experience professionals.
Technology has changed the world so that 89% of companies compete purely on the basis of CX. More surprisingly, only 10% of companies invest enough in their customer experiences to make a meaningful difference.
CXforum is an independent network of customer experience and employee experience professionals, companies, and people to bring knowledge and methods together to create better experiences unconditionally.
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Customer experience is a constantly changing field of marketing and technology. With our training program and certifications, we want you to have the knowledge to succeed.
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CXforum has been the most important source of Customer experience and employee experience related content and knowledge for years. I work with CX technology so I need to stay up to date what is happening in the market — That’s why I love CXforum community!
Alicia Miliano, Chief experience officer – AMEA area