Join this exciting conversation for an infusion of creative energy and gain a couple of new arrows in your CX quiver!
Date: February 7
Time: 9 am EST (UTC -5) / 2 pm CET (UTC +0) / 4 pm EET (UTC +2)
Running time: 45 min
Can’t join in real time? No worries, all the registrants will receive a recording.
Building a successful Customer Experience program often requires a shift in company culture and in the way employees and managers think. One of the many things that is amazing about Customer Experience work is how it builds on itself. When we earn success in a particular discipline, it gives us the ability to gain another foothold and propel the organization forward toward greater customer centricity.
While there are so many remarkable elements of CX’s work, in this presentation our guest Nate Brown, co-founder of CX Accelerator and a global CX thought leader, will focus on how to perform a culture change and make CX stick in a business.
Join this exciting conversation for an infusion of creative energy and gain a couple of new arrows in your CX quiver! Welcome to ask your questions or tune in to listen only.
In this webinar you will learn:
- How to gain meaningful momentum in the area of Voice of Customer
- The required role of relevant Change Management
- Making the transformation about what it really is….a culture change
About the speaker:
NATE BROWN
Co-Founder of CX Accelerator
Nate Brown is a perpetual student of the world’s greatest experiences and the people who create them. Having spent the first decade of his career managing a complex technical support environment for Occupational Health and eLearning software, Nate transitioned to Customer Experience in 2015. After authoring The Ultimate CX Primer, Brown was dubbed the “CX Influencer of the Year” by CloudCherry in 2019, and a top global CX thought leader by ICMI, Exceeders, Netomi, Martech, and many more. As a passion project, Nate created CX Accelerator, a first-class virtual community for Customer Experience professionals. Nate serves as the Senior Director of Customer Experience for Arise Virtual Solutions and can be found at a variety of conferences speaking and training on the CX topics he loves.
This webinar is brought to you by CXforum, Carepage, Feedbackly, and CX Accelerator.
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