What’s happening in the CX world?
Want to stay up to date with everything going in the world of CX and EX? You’ve come to the right place!
Why Is Customer Experience So Important To Measure?
There’s a lot of buzz right now about customer experience (CX), and why it’s the next big thing for companies to differentiate themselves in a competitive market. But what are people really saying? By dedicating themselves to a better customer experience, companies...
Using customer experience to upsell – What?
What is upsell in the first place? This is a term you hear bantered around in the internet marketing world. Truth be told you live with upselling consistently; you might conceivably not be tuned into it. This article clarifies what an upsell is and how you can utilize...
5 Key Ways To Improve Customer Loyalty
Getting new customers is difficult, time-consuming, and expensive. In fact, it is 5 times more expensive than nurturing existing customers. So why not put more energy into keeping the customers you already have? You know them already. You know what they want. You know...
Linking NPS to financial performance
Trying to find the ROI behind customer experience investments might be a tricky time to time. Here is one approach that is based on vast studies about companies that excel in listening to their customers and taking that information back to their business to improve...
CXforum is born!
We believe that everyone deserves to be happy and get better quality experiences every day. That is the reason why we created a center of excellence and global knowledge base around “The entire journey” which basically means that we had to create the largest global...
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