What’s happening in the CX world?
Want to stay up to date with everything going in the world of CX and EX? You’ve come to the right place!
What is the CX world talking about?
Free eBook: Emotional Value Index (EVI®) – The Next Big Thing in CX Since the NPS
We know CX matters when it comes to sales. Today, a whopping 46% of consumers say that customer experience is the main driver of the purchase decision whereas pricing is only 20%. But what is the main driver of customer experience? Emotions. Emotions are the key...
Free Webinar: How to Ensure the Needed CX Readiness of Your Organization
Join this webinar to find out how your organization can push the CX program through and how to tackle all the problems throughout the journey. Date: Wednesday, August 31Time: 9 AM EST (UTC -4)/4 PM EEST (UTC +3)Running time: 45 min >> Enjoy your...
Increase Empathy to Feedback Processes with User Research
According to Stickdorn, Lawrence, Hormess, and Schneider (2018) customer journey maps should always be based on the actual research and user insights so that empathy towards customers could be increased, and their credibility improved. That way, it would be possible...
Free Webinar: How to use automation throughout the customer journey to increase profits
Join this webinar to learn how to use marketing automation to turn your customer feedback into revenue throughout your entire customer journey Date: Wednesday, June 1Time: 9 AM EDT (UTC -4)/4 PM EEST (UTC +3)Running time: 45 min >> Enjoy your free...
Free Customer Journey Map Template – Used and Loved by Thousands of Companies Globally
Every business wishes to provide people with products and services that they find valuable. To make it happen, your existing and potential clients need to find your product and the product needs to provide them with value - that makes sense, right. By mapping and...
Virtuaalinen takkakeskustelu Stockmannin kanssa: Tunnekokemus – mikä, miten ja miksi? (in Finnish)
Liity seuraamme rentoon takkakeskusteluun kuulemaan, miten ja miksi Stockmann, yksi Suomen suurimmista vähittäiskaupan toimijoista, mittaa tunnekokemusta. Milloin? Tiistaina 29. maaliskuuta 2022 klo 16:00Missä? VerkossaKesto: 60 min >> Lataa...
Virtual Fireside Chat with Stockmann: Emotional Experience – What, How, Why
Recording now available! Join us for a cozy fireside chat to learn how and why Stockmann, one of the biggest retailers in Finland, is measuring Emotional Experience Date: Wednesday, March 30Time: 9 AM EDT (UTC -4)/4 PM EEST (UTC +3)Running time: 60 min...
Free Webinar: Integrating Your EX and CX – A Key Strategy for Success in Healthcare
Recording now available! >> Enjoy your free recording here During the COVID-19 pandemic, Customer Experience (CX) and Employee Experience (EX) have risen to the forefront of many businesses. Experience is what matters, and what makes your customers, as well as...
Free webinar. Experience at Scale: Building and Growing an Impactful CX Program
Recording now available! >> Enjoy your free recording here The larger the organization, the more important it is to standardize your CX program while having it personalized and localized enough. ManpowerGroup, the world’s leading workforce solutions company, has...
Free Webinar: What’s After NPS? Emotional Experience Is Dominating The CX Market
Recording now available! >> Enjoy your free recording here Technology is developing faster than ever before and this is one of the reasons why Customer Experience and managing it has become a competitive advantage of the businesses that win in the long term. In...
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