Join this webinar to find out how your organization can push the CX program through and how to tackle all the problems throughout the journey.
Date: Wednesday, August 31
Time: 9 AM EST (UTC -4)/4 PM EEST (UTC +3)
Running time: 45 min
Measuring customer experience is more popular than ever and not without a reason. In the quick pace of technological development, only a very few companies can compete purely based on technology and ignore the customer. Customer experience is the new competitive edge that makes it or breaks it. If you’re reading this, you likely agree.
You also understand that Customer Experience has to be on the map of everyone in the organization. This said CX is always a change program for the entire company. But the problem is how to push that program through. You have tens of or even hundreds of stakeholders to convince and change.
To this problem, we want to offer you tools to solve it in your organization!
In this webinar you will learn:
- Where does your organization need to be to tackle this problem?
- Who to convince and how to sell the benefits of CX to other parts of the organization?
- How do you engage all the stakeholders?
- How to set the CX program and process for the change?
- What are the most common pitfalls to avoid?
PS! No worries if you are not able to attend in real-time. Register now and we’ll send a recording afterward!
About the speakers:
CX Academy coach, COO @ Feedbackly
Kristian is the COO of Feedbackly and one of the head coaches of the CX Academy. Kristian and his team have helped many industry leaders across the world succeed with their CX programs and become CX front-runners. Among the many, they have helped the City of Helsinki, Merck, Innovasport, the Australian Government, Banregio.
Awarded CX leader, Founder, Researcher, CEO @ Feedbackly
Jaakko is a startup entrepreneur and an internationally awarded CX professional. Jaakko is a founder and CEO of Feedbackly, co-founder of CX Academy and CXforum, and the author of the CX handbook The Journey. He also is one of the developers of the Emotional Value Index (EVI®) measurement framework and a global front-runner in Emotional Experience.