Webinars

CXforum organizes monthly webinars around customer experience topics. Check what are the hottest topics in the field of customer experience and join our webinars!

Join our webinars in real-time or get a free replay

Fireside Chat With Kekäle: How to Inspire Team Buy-in for the Right Emotional Customer Experience

In this webinar, we’ll discuss with Joonas Kekäle from Kekäle about how to inspire the team to care and create the right emotional CX. Date: Nov 26...

Fireside Chat Webinar With Max Ekman: The Secret to CX Success — Finnair’s In-Flight Experience

The webinar replay is now available! In this webinar, we’ll discuss with Max Ekman from Finnair what makes this leading Nordic airline’s in-flight...

Free Webinar: How Stockmann Takes Action on Customer Emotions to Improve CX

The webinar replay is now available! In this webinar, we'll explore how Stockmann, a leading Nordic retailer, uses customer emotional feedback to...

Free Webinar: Retirement Revolution with CX Personalisation – How to Do it Right

Date: August 28 Time: 3 pm AEST, 5 am UTC, 8 am EEST Running time: 45 min Can't attend live? Register anyway, and we'll send you a...

Free Webinar: Integrating NPS and Customer Emotions for Leveling Up CX Insights

The webinar replay is now available! Learn how measuring NPS alongside customer emotion data can elevate your CX insights to the next level....

Free Webinar: What Actions are CX Top Performers Taking to Succeed in 2024

Join us to learn what top performers in Customer Experience do differently that sets them ahead of the competition. Date: May 29 Time: 9 am BST...

Fireside Chat Webinar With Zendesk CTO Matthias Göhler: Transforming Customer Service With Generative AI

Join us to learn the must-know about generative AI, how you can benefit from it, and how to get started. Date: April 24 Time: 9 am BST (UTC...

Free Webinar: From Service to Joy: Motivating Your Team to Truly Care

Join us to learn how to empower your staff to always deliver extraordinary service and motivate them on how to truly care! Date: February 29...

Free Webinar: Making CX Stick – What It Takes to Implement a Culture Change

The webinar replay is now available! Join this exciting conversation for an infusion of creative energy and gain a couple of new arrows in your CX...

Free Webinar: From Zero to CX Superhero – The Steps to a Rocking CX Program

Join to discover expert insight about how to build a successful CX program that is loved by your company as well as your customers....

Free Webinar: From Zero to CX Superhero – The Steps to a Rocking CX Program

Join to discover expert insight about how to build a successful CX program that is loved by your company as well as your customers. Date: November 29 Time: 2 pm CET (UTC +0) / 4 pm EET (UTC +2) Running time: 45 min Can't join in real time? No worries, all...

Free Webinar: Redefining Healthcare: The Importance of Purpose in the Patient Experience

Hear from one of Australia’s most trusted Healthcare advisors about the power of Purpose in Customer Experience. Date: September 28 Time: 4 pm AEST (UTC +10) / 9 am EEST (UTC +3) Running time: 45 min Can't join in real time? No worries, all the registrants will...

Free Webinar: Transforming CX Measurement: Harnessing Technology for Inclusion and Accessibility

Join this webinar to gain practical insights on leveraging technology to collect comprehensive feedback and improve inclusive customer experiences. Date: 23rd of AugustTime: 4 pm AEST (UTC +10) / 7 am BST (UTC +1) / 9 am EEST (UTC +3)Running time: 45 min >>...

Free Webinar: Boosting Customer Centricity with the Jobs-to-Be-Done Theory

Join this webinar to learn effective approaches and strategies that help businesses to drive growth, create new innovations, and enhance customers' experiences. Date: Wednesday, June 21Time: 9 AM EDT (UTC -4) / 4 PM EEST (UTC +3)Running time: 45 min >> Enjoy...

Free Webinar: Customer Experience – The Key to Success in Challenging Times

Join this webinar to learn how your CX is the key factor that makes or breaks it for your business during challenging times. Date: Thursday, May 25Time: 9 AM EDT (UTC -4) / 4 PM EEST (UTC +3)Running time: 60 min >> Enjoy your free recording here When the...

Virtual fireside chat: How to Build a Successful B2B CX Program?

Join this webinar to learn Air France's best practices on how to build a B2B customer experience program that can take your business to the next level. Date: Wednesday, May 10 Time: 9 AM BST (UTC +1) / 11 AM EEST (UTC +3) Running time: 60 min >> Enjoy...

Free Webinar: Why Your Journey Map is Likely a Dead-End (and How to Fix It)

Join this webinar to acquire a fresh approach and useful tools for capturing customer feedback and utilizing the Voice of Customer (VoC). Date: Tuesday, April 25Time: 11 AM BST (UTC +1) / 1 PM EEST (UTC +3) Running time: 45 min >> Enjoy your free recording...

Free Webinar: Expert Tips for Using Customer Emotion Data in Improving Business Results

Join this webinar to learn practical examples of how to measure customer emotion and how to use customer emotion data in improving business results. Date: Wednesday, March 1Time: 9 AM EST (UTC -5)/, 4 PM EET (UTC +2) Running time: 60 min >> Enjoy...

Virtual fireside chat: How Marketing Teams Should Think About CX

Join this webinar with Uber and CXforum to learn how to provide the best experiences across the entire customer journey Date: Thursday, January 26Time: 9 AM EST (UTC -5)/, 4 PM EET (UTC +2) Running time: 60 min >> Enjoy your free recording here...

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