Recording now available!
The larger the organization, the more important it is to standardize your CX program while having it personalized and localized enough. ManpowerGroup, the world’s leading workforce solutions company, has clearly done a successful job at this and they are a great example for all international companies that aim to build experiences that your customers love.
We have invited ManpowerGroup’s Director of Global Experience & NPS, Bianca Gonteanu-Jurjiu, to share their journey about building and growing an impactful CX program.
How to handle the complexity of large-scale CX programs? How to scale and manage your multidimensional experience team? What are the main differences between managing experiences B2C and B2B? How has ManpowerGroup’s CX program evolved over time? What are ManpowerGroup’s biggest challenges and the keys to success? At this webinar, we will answer these questions and more.
Join us on February 2nd to learn about how to build and grow an impactful global CX program.
In this webinar you will learn:
- Handling complexity and diversity: keys to success in large scale CX programs
- B2B versus B2C – what we’ve learned
- Overcoming challenges
- Keeping your program alive and growing
- Leveraging CX for business success
Date: Wednesday, February 2nd
Time: 9 AM EST (UTC -5)/4 PM EET (UTC +2)
Running time: 60 min
PS! No worries if you are not able to attend in real-time. Register now and we’ll send a recording afterward!
About the speaker:
Director of Global Experience and NPS
Bianca is Director of Global Experience and NPS at ManpowerGroup, the world’s leading workforce solutions company. For the past 4 years, she has overseen the large-scale deployment of the company’s CX program for both clients (B2B) and talent (B2C) in more than 50 countries, across 5 continents. Bianca and her team are responsible for the strategy, technology, learning and quality of the global and national CX activities, working with more than 100 national representatives to ensure that all levels in the business are accountable for the customer experience and consistently leverage the measurement and insight that the CX program provides.