Fireside Chat Webinar With Zendesk CTO Matthias Göhler: Transforming Customer Service With Generative AI

Fireside Chat Webinar With Zendesk CTO Matthias Göhler: Transforming Customer Service With Generative AI

Join us to learn the must-know about generative AI, how you can benefit from it, and how to get started.

Date: April 24

Time: 9 am BST (UTC +1), 10 am CEST (UTC +2), 11 am EEST (UTC +3)

Running time: 45 min

Can’t join in real time? No worries, all the registrants will receive a recording.

>> Save your free seat here

Over the last few years, there has been a lot of talk about generative AI and its potential to improve customer experience (CX). But in what ways, and most importantly, how do you get started?

To begin harnessing the benefits of generative AI, it’s essential to understand what it is and how it can streamline processes, personalize interactions, and help your agents save the time spent per ticket. At this webinar, we will delve into the most important aspects that all CX and customer service managers should know. It’s time to move beyond the AI hype and focus on its practical side.

Join Zendesk EMEA CTO Matthias Göhler in a fireside chat with CXforum’s Evely Kaasiku to explore the transformative power of generative AI. Welcome to join us to ask your questions or to simply listen.

In this webinar you will learn:

  • Dive into the practical applications of generative AI and discover how it can boost agent efficiency and elevate customer interactions
  • Explore diverse ways AI can enhance chatbot interactions, create and refine knowledge bases, streamline call and ticket summaries, and more
  • Learn how your organization can get started with generative AI or improve the efforts you already have in place

Fireside Chat Webinar With Zendesk CTO Matthias Göhler: Transforming Customer Service With Generative AI

About the speakers:

Chief Technology Officer of Zendesk, EMEA

Matthias Göhler joined Zendesk in October 2021 as the EMEA Chief Technology Officer. He is passionate about helping brands realize their goals for market-leading customer experiences that can build deeper customer relationships and brand loyalty.

Matthias has more than 20 years of experience in technology and SaaS industries. He joined Zendesk from SAP where he spent the last 10+ years in their Customer Experience practice building up an industry portfolio for Customer Experience. Prior to SAP, Matthias worked with Gemini Consulting with their strategy practice.

Based in Mannheim, Germany, Matthias also volunteers his time as a coach for various start-ups and social projects.

EVELY KAASIKU (fireside chat moderator)
Chief Marketing Officer of Feedbackly, Community Manager at CXforum

Evely is a full-stack marketing professional who has always been interested in human psychology and its impact on decision-making. With over 10 years of experience in marketing, she has gained extensive experience in both B2C and B2B. During her career, she has also led a start-up intending to change the world of customer feedback collection – CX has always been in her heart. Today, she is the CMO at Feedbackly, the only CX platform that focuses on measuring customers’ emotional experiences.

This webinar is brought to you by CXforumCarepage, Feedbackly, and Zendesk.

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