Free Webinar: How Stockmann Takes Action on Customer Emotions to Improve CX
In this webinar, we’ll explore how Stockmann, a leading Nordic retailer, uses customer emotional feedback to enhance customer experience and fuel business growth.
Date: Oct 1
Time: 9 am BST (UTC +1), 10 am CEST (UTC +2), 11 am EEST (UTC +3)
Running time: 45 min
Can’t attend live? Register anyway, and we’ll send you a recording.
Measuring customer emotional experiences is one of the most exciting trends in the CX industry. In response to requests from the CXforum community, our next webinar will discuss and show more examples of how customer emotional feedback can be applied in practice. And what better way to explore this than by learning from a leading retailer!
Join us on October 1 for a webinar with Harri Nieminen, Head of Customer Experience and Insight at Stockmann. We will discuss how they measure and use customers’ emotional experience data. The main focus of the webinar will be on exploring how emotional feedback is integrated into their processes to improve CX and drive business results.
At this webinar, you will:
- Discover how Stockmann measures customer emotional experiences
- Explore various practical examples of acting on emotional feedback
- Learn the impact Stockmann has achieved through emotional insights
About the speaker:
HARRI NIEMINEN
Head of Customer Experience and Insight at Stockmann
Harri is an experienced professional in Service Design and Customer Experience, based in Helsinki, Finland. He has had an extensive and interesting career as an in-house service designer, service design consultant, and leader of service design teams, and developer of business and customer experience. Previously he has worked for companies like OP Financial Group, K-Group, Holiday Club Resorts, and Kuudes Design Agency. Currently, he is the Head of Customer Experience and Insight at Stockmann, an international premium retailer. He speaks frequently about design and customer experience in different kinds of events and is active on social media (@harrimatias).
Stockmann Group owns about 460 stores and has operations in 19 countries. Stockmann is one of the biggest retailers in Finland offering a diverse and high-quality selection of fashion, beauty, and home products for a wonderful everyday life.
This webinar is brought to you by CXforum, Carepage, and Feedbackly.
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