In this webinar, we’ll discuss with Adriana Sojda from Zendesk about how AI helps businesses enhance customer support and how anyone can get started with using AI in simple steps.

Date: Feb 4

Time: 8 am GMT (UTC +0) / 9 am CET (UTC +1) / 10 am EET (UTC +2)

Running time: 45 min

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As we look ahead in 2025, one trend stands out: Artificial Intelligence (AI). Did you know that 70% of consumers see a clear gap forming between businesses that use AI well and those that don’t?

Customer support is one area where AI can greatly improve efficiency as well as customer experience, but the key to good AI usage is staying human-centric.

At our next webinar, CXforum host Evely Kaasiku will be joined by Adriana Sojda, Senior Customer Success Manager from Zendesk, to share with the CXforum audience how Nordic businesses are using AI to enhance their customer support and how you can do it, too. Adriana has also prepared useful tips to help you take your first steps with AI. So, another very practical and insightful webinar is underway!

Join us to ask your questions or simply listen in – you’re warmly welcome either way.

In this webinar, you will learn:

• How AI can enhance your customer support
• Examples of how other Nordic companies are progressing in their AI journeys
• Hands-on advice on how to get started

About the speaker:

ADRIANA SOJDA
Senior Customer Success Manager, Zendesk

Adriana is an experienced customer success professional with a proven track record in enhancing customer support experiences. Since joining Zendesk in 2021, she has played a pivotal role in guiding prominent clients, including EasyPark and Signicat, to optimize their customer service operations. Currently, Adriana is focused on empowering businesses to unlock their full potential through the integration of artificial intelligence.

This webinar is brought to you by CXforum, Carepage, Feedbackly, and Zendesk.

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