In this webinar, we’ll discuss with Andreas Olofstam from Zendesk about how AI helps businesses enhance customer support and how anyone can get started with using AI in simple steps.

Date: Feb 4

Time: 8 am GMT (UTC +0) / 9 am CET (UTC +1) / 10 am EET (UTC +2)

Running time: 45 min

Can’t attend live? Register anyway, and we’ll send you a recording.

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It’s that time of year again—let’s look ahead together for the trends shaping customer support in 2025!

As we look ahead, one trend stands out: Artificial Intelligence (AI). We know that keeping up with new technology can be a lot to handle, but we are here to make it easier for you. Zendesk has promised us that AI can be quick to set up and also bring clear results.

On Tuesday, February 4, CXforum host Evely Kaasiku will be joined by Andreas Olofstam, Principal Solutions Consultant from Zendesk, to share with the CXforum audience stories of how Nordic businesses are using AI to enhance their customer support. Andreas has also prepared useful tips to help you take your first steps with AI. So, another practical and insightful webinar is underway!

Join us to ask your questions or simply listen in – you’re warmly welcome either way!

In this webinar, you will learn:

• How AI can enhance your customer support
• Examples of how other Nordic companies are progressing in their AI journeys
• Hands-on advice on how to get started

About the speaker:

ANDREAS OLOFSTAM
Principal Solutions Consultant, Zendesk

Andreas Olofstam is an experienced Customer Experience (CX) expert and Principal Solutions Consultant at Zendesk. With several years of experience, he specializes in guiding businesses to achieve outstanding results in their customer support operations.

Throughout his career, Andreas has successfully partnered with renowned brands such as Dustin, Volvo, and Salling Group, helping them elevate their customer support through innovative and efficient solutions. His advanced skills in AI—including chatbots, generative AI, and agent co-pilot technology—enable him to implement cutting-edge strategies that enhance customer interactions.

This webinar is brought to you by CXforum, Carepage, Feedbackly, and Zendesk.

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