In this webinar, we’ll discuss with Max Ekman from Finnair what makes this leading Nordic airline’s in-flight customer experience stand out and how they have achieved it.
Date: Oct 30
Time: 9 am GMT (UTC +0), 10 am CET (UTC +1), 11 am EET (UTC +2)
Running time: 45 min
Can’t attend live? Register anyway, and we’ll send you a recording.
Being more than 100 years old, Finnair is one of the world’s oldest operating airlines. It is known for its iconic brand and top-tier services. As a leading airline in the Nordics, its Customer Experience (CX) Program is a benchmark of success.
On October 30, CXforum host Evely Kaasiku will be joined by Max Ekman, Quality & CX Manager in Finnair, with a focus on in-flight experiences, to explore the key elements that make their CX program stand out. Welcome to join us to learn about the strategies and innovations behind Finnair’s CX success, and discover how they continue to set new standards in in-flight customer experience.
In this webinar, you will learn:
- How Finnair captures customer feedback to measure experiences across customer journeys
- Their processes for turning feedback into action and impactful outcomes
- How they educate and empower their team to constantly deliver top-tier experiences
About the speaker:
MAX EKMAN
Quality & Customer Experience Manager, Finnair
Max is a seasoned customer experience professional in the aviation industry and a partner at a dynamic design firm based in Helsinki. He has extensive experience in customer experience development, change management, and leadership. With nearly 20 years at Finnair, his expertise in aviation is exceptional. Currently, he serves as the Quality & Customer Experience Manager at Finnair, with a focus on in-flight experiences.
Finnair is the national airline of Finland, founded in 1923, making it one of the oldest airlines still in operation. It operates both domestic and international flights, connecting Finland to key destinations in Europe, Asia, and North America. Known for its commitment to quality service and customer experience, Finnair is also recognized for its focus on sustainability and innovation in the aviation industry.
This webinar is brought to you by CXforum, Carepage, and Feedbackly.
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