In this webinar, we’ll discuss with experienced CX experts what makes a change toward a customer-centric culture difficult and how to overcome the challenges.
Date: Feb 26
Time: 8 am GMT (UTC +0) / 9 am CET (UTC +1) / 10 am EET (UTC +2)
Running time: 45 min
Can’t attend live? Register anyway, and we’ll send you a recording.
In most of our webinars, we receive questions about the challenges of shifting toward customer-centricity—whether it’s convincing management or getting the entire team on board. Change management has also been identified in research as one of the main challenges for Customer Experience (CX) professionals. Is your business already fully customer-centric, or do you face some of these challenges too?
To help you tackle them, we’ve invited two CX experts to share their insights and real-world experiences. Kari Korkiakoski and Kristian Stolt bring extensive knowledge from working with CX development in hundreds of businesses across various industries. Highly valuable takeaways are guaranteed.
Join us to ask your questions or simply listen in – you’re warmly welcome either way.
In this webinar, you will learn:
- What are the biggest challenges CX developers face, based on research
- Why achieving customer-centricity is so difficult—and how to tackle it
- The role of monitoring in customer-centricity and change management
- Practical ways to ensure customer-centricity at the action level
About the speakers:
KARI KORKIAKOSKI
Writer, CEO and partner of Futurelab Experience
Kari is Finland’s leading expert in customer experience development, whose broad business perspective and passion for customer experience have made him a respected influencer in the field. He has authored four books, written hundreds of blog articles, and delivered dozens of keynote speeches on customer experience development. In addition to providing consulting services, Kari has co-founded new businesses and served on the boards of several companies, ensuring that the customer’s voice is included in decision-making.
KRISTIAN STOLT
CX Academy coach, COO and partner of Feedbackly
Kristian is the COO of Feedbackly and one of the head coaches at the CX Academy. Kristian and his team have helped many industry leaders across the world succeed with their CX programs and become CX front-runners. Among the many they have helped are the City of Helsinki, Merck, Innovasport, the Australian Government, Stockmann, and Banregio.
This webinar is brought to you by CXforum, Carepage, Feedbackly, and Futurelab Experience.
Save your free seat here:
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