Date: August 28
Time: 3 pm AEST, 5 am UTC, 8 am EEST
Running time: 45 min
Can’t attend live? Register anyway, and we’ll send you a recording.
With the baby boomer generation amid their retirement years, with all boomers 65 or older by 2030 – this next generation of retirees is changing the face of the sector.
With customer and service expectations akin to those delivered by commercial giants in banking, retail, and technology, this group is discerning consumers. How much do you know about what your residents expect from their homes and communities?
In this webinar, Steph and Stephen will show you what they’ve learned in both Technology and Marketing Customer Experience and how you can leverage the CX transformation lessons of large consumer brands in healthcare.
In this webinar, you will learn:
- How can you leverage the CX transformation lessons of brands like Telstra, ANZ Bank, Bunnings and Coles
- The benefits of Personalisation in CX and how many of these elements are crucial to the successful delivery of service and care across Retirement Living
- The opportunities for the sector to standardise service and experience levels and prepare for regulation
About the speakers:
Stephen Naimo
Group Director, Experience Strategy
Stephen leads the Product and Experience Practice in Experience Strategy for R/GA Australia, and is a specialist in translating strategy into action through great design and innovative technology.
Boasting experience both at home and abroad, previously leading Experience Strategy at AKQA and as a Customer Experience Strategist for Close Brothers in London. Stephen’s experience and passion will bring insight often not available in care sector arenas.
Steph Cittarelli
Head of Customer Success, Carepage Business
With more than 10 years experience in Customer Experience Consulting and SaaS expertise at some of Australia’s largest tech companies, Steph advocates for CX transformation and innovative tech utilisation.
Joining the ranks of the Aged Care sector 15 months ago, Steph has a unique interest in the tipping point facing the Retirement provider community, as it straddles both the care and commercial worlds.
This webinar is brought to you by CXforum, Carepage, and Feedbackly.
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