Join us to learn what top performers in Customer Experience do differently that sets them ahead of the competition.
Date: May 29
Time: 9 am BST (UTC +1), 10 am CEST (UTC +2), 11 am EEST (UTC +3)
Running time: 45 min
Can’t attend live? Register anyway, and we’ll send you a recording.
Ever wondered what sets top performers in Customer Experience (CX) apart? So did we! That’s why we conducted the Future CX Outlook Research across various industries and company sizes globally. It’s time to reveal the insights.
Our research not only maps out the future direction of the CX industry but also provides highly valuable insights into how CX programs vary across different industries in terms of budget, data collection, data usage, and much more. Would you like to know how top performers put their customers at the heart of their strategy and stay ahead of the competition?
Join us on May 29 when Kristian Stolt, CX Academy coach and COO of Feedbackly, reveals what makes front-runners stay ahead in CX, and how you can do it, too.
In this webinar, you will learn:
- Everything about CX budgets: How large they are, how they are allocated, and the current trends.
- Leadership in CX programs: Who leads them and how this ownership impacts results
- Challenges and Opportunities: What are the main challenges and opportunities in CX today that you should be aware of
- Industry Trends: What trends industry leaders in CX are investing in right now
About the speaker:
KRISTIAN STOLT
CX Academy coach, COO and partner of Feedbackly
Kristian is the COO of Feedbackly and one of the head coaches at the CX Academy. Kristian and his team have helped many industry leaders across the world succeed with their CX programs and become CX front-runners. Among the many they have helped are the City of Helsinki, Merck, Innovasport, the Australian Government, Stockmann, and Banregio.
This webinar is brought to you by CXforum, Carepage, and Feedbackly.
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