FREE Webinar: Emotional Experience – A New Way To Measure Your CX

by jaakkomannisto | Mar 3, 2021 | General, Webinar

Recording now available!

>> Enjoy the recording of the webinar here

Measuring customer experience is more popular than ever and not without a reason. In the quick pace of technological development, only a very few companies are able to compete purely based on technology and ignore the customer. Customer experience is the new competitive edge that makes it or breaks it. If you’re reading this, you likely agree. You also understand that collecting CX data is key, understanding its value to your business is critical, but identifying the right actions to take is not always so clear.

With CX Forum and Feedbackly, we have developed a completely new concept of Emotional Experience measurement. This new framework takes into consideration the vast variety of human emotions and how those emotions impact your business performance. We’re excited to open up more about this big and important topic on our next webinar.

This webinar was live on March 17. Now you can enjoy the educational webinar recording to find the answers to some key questions about how human emotions impact your business performance and how you can use them for growing your business. The webinar was brought to you by Feedbackly and Carepage.

>> Enjoy the recording of the webinar here

In this webinar you will learn:

• What is Emotional Experience and why it is important?
• How to collect data about the emotional experience?
• What KPIs should we use to analyze Emotional Experience?
• What to keep in mind when analyzing the CX data?
• What are the most common pitfalls to avoid?

Running time: 45 min

>> Enjoy the recording of the webinar here

About the speaker:

Jaakko Männistö

Jaakko an award-winning CX professional and one of the founders of the Emotional Experience measurement framework. Jaakko is also the founder and CEO of Feedbackly, co-founder of CX Forum and CX academy, and the author of the CX handbook The Journey. He is a researcher in the area of utilizing AI tools to build better customer experiences. Jaakko is an award-winning Customer Experience Professional who has been featured also on the Forbes 30 Under 30 list of rising CX stars.

This webinar was live on March 17th, 2021. Big thanks to all the registrants and participants. We’re thrilled that the webinar had about 500 registrants! Thank you!

Enjoy the replay:

FREE Webinar: Putting Your Customer Experience Data Into Action – A Step-By-Step Recipe For Success

by jaakkomannisto | Feb 9, 2021 | General, Webinar

Measuring customer experience is more popular than ever and, if you’re reading this, you likely agree. You understand that collecting CX data is key, understanding its value to your business is critical, but identifying the right actions to take is not always so clear. That’s why we put together this webinar in cooperation with CX Forum and Carepage. To answer some key questions around:

1. What are the key steps to take when collecting CX data?
2. What to keep in mind when analyzing the CX data?
3. What actions can you take after you have analyzed the data?
4. What are the most common pitfalls to avoid when closing the loop between gathering data and taking action?
5. How to calculate the ROI of your CX improvements?

Join us on February 17 for our educational webinar to find the answers to some key questions that define if and how much your CX improvements have an impact on your growth.

The webinar will be led by the Customer Success Superhero at Feedbackly, Chief Customer Officer, Kristian Stolt. We’re proud to say that Kristian and his team have helped industry-leaders around the world become CX front-runners. Kristian is also one of the head coaches in the CX Academy.

>> Enjoy your free recording here

In this webinar you will learn:

• Minimum viable steps to turn CX data into action
• The role of team engagement and cross-team collaboration for generating actions
• Model for calculating the impact of CX improvements on your bottom line

Date: Wednesday, February 17th
Time: 11 AM EST (UTC -5)/ 6 PM EET (UTC +2)
Running time: 45 min

PS! No worries if you are not able to attend in real-time. Register now and we’ll send a recording afterward!

Time to make your customers happy as a waffle! 😉

>> Enjoy your free recording here

About the speaker:

Kristian Stolt

Kristian is the Chief Customer Officer of Feedbackly and one of the head coaches of the CX Academy. Kristian and his team have helped many industry leaders across the world succeed with their CX programs and become CX front-runners. Among the many, they have helped the City of Helsinki, Merck, Innovasport, the Australian Government, Banregio.

Enjoy the free replay: